The "Upsell" feature allows you to configure proactive prompts that suggest items to customers before they complete their checkout. This is supported across key Eats365 Modules, including the Self Order Kiosk (Android) and your restaurant's Branded Online Store website. Prompts can be configured as mandatory selections, such as a "Cutlery Request," or as optional recommendations to promote new or featured menu items.

To learn how to create items, refer to the following:

• Set up and manage a Single Item (Full Service)
• Set up and manage a Single Item (Quick Serve)
• Set up and manage a Single Item (Food Court)

In this article, you'll learn how to enable the Upsell feature and create pre-checkout item prompts.

Create an Upsell item prompt

To add a pre-checkout item prompt on the Branded Online Store, follow the steps below:

1. Log in to the Merchant Portal.
2. On the left panel, click on Advanced Settings  Upsell  Suggest Recommended Items.
3. Turn on Enable .
   
4. To set up pre-checkout items and select where it's applicable, click on +Add Rule.
5. Next to "Module," select the Module where the pre-checkout prompt will appear. You can choose from the following: 
   • Online Ordering - Web App
   • Self-order Kiosk (Android)
6. Click on the Applicable Dining Modes drop-down list and select the dining modes for which you want to enable this item prompt.
   
7. Next to "Select Items," click on Browse and select the items and categories you want to include in the item prompt.
   
8. To require customers to select at least one item to proceed to checkout, enable Mandatory .
   
9. Enter your preferred "Message Title" for the prompt. You can add a title per language. To add more languages, click on +Languages.
   Example: Takeout Bag Request
   
10. At the top, click on Save to confirm.