Menu Setup
Table of Contents
Set up and manage a Single Item
Learn how to create and manage Single Items on the Eats365 POS or on the Merchant Portal.
Single Items refer to the items that you offer on your menu. When creating Combo options, Single Items would serve as the base to create your Combo Item.
In this article, you’ll learn how to create and manage Single Items.
Important: Before you add items to your menu, make sure you’ve already set up the following settings first. Otherwise, you won’t be able to configure these settings on the Items page.
Add a Single Item
To add a Single Item to your menu, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
-
At the top left, tap Settings
.
- Under General, tap Menu Setup, then select Item.
- At the top right, tap Add Item.
- Select Single Item as the Item Type.
-
Select the Item language.
Note: You must enter a default name for the Single Item. The name becomes available in whatever language the POS app is using. For multi-language menus, after selecting a default language, tap the language drop-down list and select your preferred language. Then, enter the alternate name in that language. - Enter your Single Item’s information and configure your preferred settings.
- At the top right, tap Save to confirm.
You can add your Single Item’s information or change these settings on the POS:
General
Upload image
Upload an image of your Item.
Language
Set the language for the menu Item.
Tip: For multi-language menus, add an Item Name and Description for your default language, then choose another language you support and add the Item’s Name and Description for the additional selected language.
Type
Select if you want your Item to be a Single Item or a Combo Item.
Description (Optional)
Add a description of your Item.
Simplified Name
This setting allows you to create a simplified name for your Item. Simplified names are used when printing Kitchen Tickets.
Product Type
Select the Product Type to which your Item belongs.
Note: If you haven’t created a Product Type, this setting only shows Product Type presets.
Sub Product Type
Select the Sub Product Type to which your Item belongs.
Note: If you haven’t created a Sub Product Type, this setting appears as N/A. There are no Sub Product Type presets available on the POS.
Tax Group
This setting allows you to add a Tax Group to your Item.
Note: If you haven’t created a Tax Group, this setting appears as N/A.
Category
Select the Category to which your Item belongs.
Important: You must create a Category before creating your Item. Otherwise, you won’t be able to complete the setup.
Course
Select the Course to which your Item belongs.
Note: When your Course setting is set to System Default, your Item appears under the Instant course. You can change the default course from System Preferences. For more information, refer to Set up and manage Courses.
Product Code (SKU)
Set a specific Product Code to your Item.
Note: The Product Code should be a unique 5-digit number and shouldn’t have any duplicates.
Item Code
Set a specific Item Code to your item.
Note: The Item Code should be unique and shouldn’t have any duplicates.
Item Barcode
Add your Item’s barcode.
Note: Item Barcodes should be unique and shouldn’t have any duplicates.
Reporting ID
Set a specific Reporting ID to your Item.
Excluded from Discount
When turned on, you won’t be able to apply any discount to this Item.
Waive Service Charge
When turned on, service charge will not apply to this item by default.
All You Can Eat Menu Item
When turned on, the Item only appears in All You Can Eat Mode.
Available Date
Select the Start and End date for the availability of your Item.
Dining Type
Select if the Item is a Dine-In & Takeout Item, or a Catering Item.
Available for
Select if you want your Item to be available for Dine-In, Takeout, or both.
Crossday Pre-Order
When turned on, the Item will be available for next operation period pre-order.
Pricing Method
Choose how you want your Item to be priced. You can choose from the following Pricing Method:
- Fixed Price - Set a fixed price to the Item
- Priced in Shop - When enabled, a staff member enters the Item price manually.
- Priced by embedded barcode (weight) - Set the price based on the Item weight. The price is calculated as Unit Price multiplied by Weight.
- Priced by embedded barcode (price) - Set the price based on the Item amount. The price is calculated as Item Amount divided by Unit Price.
List Price
Set how much you want to sell your Item. You can set different prices for Dine-In and Takeout.
Tier Prices
Tier Pricing Rules allow you to define different pricing rules for your Menu Items based on the time or day.
Tip: If another Item already has Tier Prices set up, you can import the Tier Price from the existing Item. To do this, tap Import from another Item, then select the Item with the Tier Prices that you want to import.
Include in Combo Items
Turn this setting on to make the Item available to select when creating Combo options.
DeleteAdditional Details
Cost
Add the cost of your Item’s raw materials.
Recommended
When turned on, your Item appears larger on the Eats365 PhotoMenu.
Inventory Tracking
When turned on, you can limit the number of Items sold. The Item appears as sold out in the POS when the quantity of the Item reaches zero.
Note: After making changes, tap Update below Available Quantity. Otherwise, the POS won’t save the changes.
Print to Kitchen
When turned on, your Item gets printed on the printer located in the Kitchen Station you set.
Note: If you haven’t created a Kitchen Station, you won’t be able to enable this in the Item settings. The setting is grayed out and set to No.
Kitchen Station
Select which Kitchen Station you want your item to go to. This setting determines which Kitchen Printer your item gets printed on.
Note: If you haven’t created a Kitchen Station, you won’t be able to enable this in the Item settings. The setting is grayed out and set to N/A.
Roles and Permissions
Category’s Permission
This setting shows you the permissions set on the Category to which you’ve assigned your Item.
Tip: You can copy the same permissions you set in the Category to your Single Item. To do this, tap Import Permission to Item.
Access Permission
Turn on or off access from applications.
Tip: You can enable or disable access to all applications simultaneously. However, it’s recommended that you enable or disable access to each application individually.
Website Permission
Note: You must allow Access Permission to Website 
to show Website Permission.
Turn on or off Dine-In, Pickup, and Delivery access from the Website.
Role Access Permission
Turn on or off access for different staff roles.
Tip: You can enable or disable access to all staff roles simultaneously. However, it’s recommended that you enable or disable access to each staff role individually.
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Menu Setup, then select Item.
- At the top right, click on +Single Item.
- Select Single Item as the Item Type.
- Select the Item language.
Note: You must enter a default name for the Single Item. The name becomes available in whatever language the POS app is using. For multi-language menus, after selecting a default language, click on the language drop-down list and select your preferred language. Then, enter the alternate name in that language. - Enter your Single Item’s information and configure your preferred settings.
- At the top right, click on Save to confirm.
You can add your Single Item’s information or change these settings on the Merchant Portal:
General
Item image
Upload an image of your Item.
Language
Set the language for the menu Item.
Tip: For multi-language menus, add an Item Name and Description for your default language, then choose another language you support and add the Item’s Name and Description for the additional selected language.
Type
Select if you want your Item to be a Single Item or a Combo Item.
Description (Optional)
Add a description of your Item.
Simplified Name
This setting allows you to create a simplified name for your Item. Simplified names are used when printing on Kitchen Tickets.
Product Type
Select the Product Type to which your Item belongs.
Note: If you haven’t created a Product Type, this setting only shows Product Type presets.
Sub Product Type
Select the Sub Product Type to which your Item belongs.
Note: If you haven’t created a Sub Product Type, this setting appears as N/A. There are no Sub Product Type presets available on the POS.
Tax Group
This setting allows you to add a Tax Group to your Item.
Note: If you haven’t created a Tax Group, this setting appears as N/A.
Category
Select the Category to which your Item belongs.
Important: You must create a Category before creating your Item. Otherwise, you won’t be able to complete the setup.
Course
Select the Course to which your Item belongs.
Note: When your Course setting is set to System Default, your Item appears under the Instant course. You can change the default course from System Preferences. For more information, refer to Set up and manage Courses.
Product Code (SKU)
Set a specific Product Code to your Item.
Note: The Product Code should be a unique 5-digit number and shouldn’t have any duplicates.
Item Code
Set a specific Item Code to your item.
Note: The Item Code should be unique and shouldn’t have any duplicates.
Item Barcode
Add your Item’s barcode.
Note: Item Barcodes should be unique and shouldn’t have any duplicates.
Item Code (Reporting)
Set a specific Reporting ID to your Item.
Excluded from Discount
When turned on, you won’t be able to apply any discount to this Item.
Exempt Service Charge
When turned on, service charge will not apply to this item by default.
Available Date
Select the Start and End date for the availability of your Item.
Available for
Select if you want your Item to be available for Dine-In, Takeout, or both.
All You Can Eat Menu Item
When turned on, the Item only appears in All You Can Eat Mode.
Next Operation Period Pre-Order
When turned on, the Item will be available for next operation period pre-order.
Pricing Method
Choose how you want your Item to be priced. You can choose from the following Pricing Method:
- Fixed Price - Set a fixed price to the Item
- Priced in Shop - When enabled, a staff member enters the Item price manually.
- Priced by embedded barcode (weight) - Set the price based on the Item weight. The price is calculated as Unit Price multiplied by Weight.
- Priced by embedded barcode (price) - Set the price based on the Item amount. The price is calculated as Item Amount divided by Unit Price.
List Price
Set how much you want to sell your Item. You can set different prices for Dine-In and Takeout.
Tier Prices
Tier Pricing Rules allow you to define different pricing rules for your Menu Items based on the time or day.
Tip: If another Item already has Tier Prices set up, you can import the Tier Price from the existing Item. To do this, click on Import from another Item, then select the Item with the Tier Prices that you want to import.
Include in Combo Items
Turn this setting on to make the Item available to select when creating Combo options.
DeleteAdditional Details
Cost
Add the cost of your Item’s raw materials.
Recommended
When turned on, your Item appears larger on the Eats365 PhotoMenu.
Inventory Tracking
When turned on, you can limit the number of Items sold. The Item appears as sold out in the POS when the quantity of the Item reaches zero.
Note: After making changes, click on Update below Available Quantity. Otherwise, the POS won’t save the changes.
Print to Kitchen
When turned on, your Item gets printed on the printer located in the Kitchen Station you set.
Note: If you haven’t created a Kitchen Station, you won’t be able to enable this in the Item settings. The setting is grayed out and set to No.
Kitchen Station
Select which Kitchen Station you want your item to go to. This setting determines which Kitchen Printer your item gets printed on.
Note: If you haven’t created a Kitchen Station, you won’t be able to enable this in the Item settings. The setting is grayed out and set to N/A.
Tag
Add a Menu Tag to your Item to label menu Items and highlight specific attributes.
DeleteRoles and Permissions
Role Access Permission
Turn on or off access for different staff roles.
Tip: You can enable or disable access to all staff roles simultaneously. However, it’s recommended that you enable or disable access to each staff role individually.
Access Permission
Turn on or off access from applications.
Tip: You can enable or disable access to all applications simultaneously. However, it’s recommended that you enable or disable access to each application individually.
Website Permission
Note: You must allow Application Access Permission to Website 
to show Website Access Permission.
Turn on or off Dine-In, Pickup, and Delivery access from the Website.
DeleteModifier
To add Modifiers to your item, refer to the article on how to Set up and manage Modifiers.
DeleteMerchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- Click on Menu Setup, then select Item.
- At the top right, click +Single Item.
- You can add your Single Item’s information or change the settings below on the Merchant Portal.
- Once you’re done setting the Item to your preference, at the top right, click on Save.
General
Item image
Upload an image of your Item.
Type
Select if you want your Item to be a Single Item or a Combo Item.
Name
Enter your preferred Item Name. You can set a different name per language.
Description (Optional)
Enter the Item description. You can set a different description per language.
Simplified Name
This setting allows you to create a simplified name for your Item. Simplified names are used when printing on Kitchen Tickets.
Product Type
Select the Product Type to which your Item belongs.
Note: If you haven’t created a Product Type, this setting only shows Product Type presets.
Sub Product Type
Select the Sub Product Type to which your Item belongs.
Note: If you haven’t created a Sub Product Type, this setting appears as N/A. There are no Sub Product Type presets available on the POS.
Tax Group
This setting allows you to add a Tax Group to your Item.
Note: If you haven’t created a Tax Group, this setting appears as N/A.
Category
Select the Category to which your Item belongs.
Important: You must create a Category before creating your Item. Otherwise, you won’t be able to complete the setup.
Course
Select the Course to which your Item belongs.
Note: When your Course setting is set to System Default, your Item appears under the Instant course. You can change the default course from System Preferences. For more information, refer to Set up and manage Courses.
Product Code (SKU)
Set a specific Product Code to your Item.
Note: The Product Code should be a unique 5-digit number and shouldn’t have any duplicates.
Item Code
Set a specific Item Code to your item.
Note: The Item Code should be unique and shouldn’t have any duplicates.
Item Barcode
Add your Item’s barcode.
Note: Item Barcodes should be unique and shouldn’t have any duplicates.
Item Code (Reporting)
Set a specific Reporting ID to your Item.
Excluded from Discount
When turned on, you won’t be able to apply any discount to this Item.
Exempt Service Charge
When turned on, service charge will not apply to this item by default.
Available Date
Select the Start and End date for the availability of your Item.
Available for
Select if you want your Item to be available for Dine-In, Takeout, or both.
All You Can Eat Menu Item
When turned on, the Item only appears in All You Can Eat Mode.
Next Operation Period Pre-Order
When turned on, the Item will be available for next operation period pre-order.
Pricing Method
Choose how you want your Item to be priced. You can choose from the following Pricing Method:
- Fixed Price - Set a fixed price to the Item
- Priced in Shop - When enabled, a staff member enters the Item price manually.
- Priced by embedded barcode (weight) - Set the price based on the Item weight. The price is calculated as Unit Price multiplied by Weight.
- Priced by embedded barcode (price) - Set the price based on the Item amount. The price is calculated as Item Amount divided by Unit Price.
List Price
Set how much you want to sell your Item. You can set different prices for Dine-In and Takeout.
Tier Prices
Tier Pricing Rules allow you to define different pricing rules for your Menu Items based on the time or day.
Tip: If another Item already has Tier Prices set up, you can import the Tier Price from the existing Item. To do this, click on Import from Another Item, then select the Item with the Tier Prices that you want to import.
Include in Combo Items
Turn this setting on to make the Item available to select when creating Combo options.
DeleteAdditional Details
Cost
Add the cost of your Item’s raw materials.
Recommended
When turned on, your Item appears larger on the Eats365 PhotoMenu.
Inventory Tracking
When turned on, you can limit the number of Items sold. The Item appears as sold out in the POS when the quantity of the Item reaches zero.
Note: After making changes, click on Update below Available Quantity. Otherwise, the POS won’t save the changes.
Print to Kitchen
When turned on, your Item gets printed on the printer located in the Kitchen Station you set.
Note: If you haven’t created a Kitchen Station, you won’t be able to enable this in the Item settings. The setting is grayed out and set to No.
Kitchen Station
Select which Kitchen Station you want your item to go to. This setting determines which Kitchen Printer your item gets printed on.
Note: If you haven’t created a Kitchen Station, you won’t be able to enable this in the Item settings. The setting is grayed out and set to N/A.
Tag
Add a Menu Tag to your Item to label menu Items and highlight specific attributes.
DeleteRoles and Permissions
Role Access Permission
Turn on or off access for different staff roles.
Tip: You can enable or disable access to all staff roles simultaneously. However, it’s recommended that you enable or disable access to each staff role individually.
Access Permission
Turn on or off access from applications.
Tip: You can enable or disable access to all applications simultaneously. However, it’s recommended that you enable or disable access to each application individually.
Website Permission
Note: You must allow Application Access Permission to Website 
to show Website Access Permission.
Turn on or off Dine-In, Pickup, and Delivery access from the Website.
DeleteModifier
To add Modifiers to your item, refer to the article on how to Set up and manage Modifiers.
DeleteManage Single Items
Edit a Single Item
To edit a Single Item, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, tap Settings .
- Under General, tap Menu Setup, then select Item.
- Tap the Item that you want to edit. You can also tap the three dots
, then tap Edit 
. - Update your Single Item.
- At the top right, tap Update to confirm.
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Menu Setup, then select Item.
- Select the item that you want to edit. Then, click on Edit .
- Update your Single Item.
- At the top right, click on Save to confirm.
Merchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- Click on Menu Setup, then select Item.
- On the Item that you want to edit, click on Edit
. - Update your Single item.
- At the top right, click on Save to confirm.
Delete a Single Item
To delete a Single Item, follow the steps below:
Eats365 POS
Important: If you are deleting a Single Item that’s linked to a Combo option, you must delete the Combo option first before you can delete your Single Item.
- Log in to the Eats365 POS.
- At the top left, tap Settings .
- Under General, tap Menu Setup, then select Item.
- There are two ways to delete an Item:
- Tap the Item that you want to delete. At the top right, tap Delete. A prompt appears if you want to remove the item.
- Tap the three dots , then tap Remove
. A prompt appears if you want to remove the Item.
- Tap Delete to confirm.
Merchant Portal (Classic Theme)
Important: If you are deleting a Single Item that’s linked to a Combo option, you must delete the Combo option first before you can delete your Single Item.
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Menu Setup, then select Item.
- Select the item that you want to edit. Then, click on Delete . A prompt appears to confirm if you want to delete the Item.
- Click on Confirm.
Merchant Portal 2.0
Important: If you are deleting a Single Item that’s linked to a Combo option, you must delete the Combo option first before you can delete your Single Item.
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- Click on Menu Setup, then select Item.
- On the Item that you want to edit, click on Delete
. - Click on Confirm to delete.
Delete multiple Single Items
If you want to delete multiple Single Items simultaneously, follow the steps below:
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Menu Setup, then select Item.
- Next to the Items that you want to delete, click on the check box
. - At the top of the Items, click on Delete. A prompt appears to confirm if you want to delete the Item.
- Click on Confirm.
Merchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- Click on Menu Setup, then select Item.
- Next to the Items that you want to delete, click on the check box .
- At the top of the Items, click on Bulk Action and choose Delete.
- Click on Confirm to delete the Items.
Create a copy of an Item
Why you need to create a copy of an Item
- To move your Item to a different category. You won’t be able to do so unless you create a copy of your Item. Once an Item has been saved under a category, you won’t be able to change it from the Item page.
- To customize your Item before adding it to a Combo option.
To create a copy of your Item, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
-
At the top left, tap Settings .
- Under General, tap Menu Setup, then select Item.
-
Next to the Item you want to copy, tap the three dots . Then, tap Copy to a new item
.
-
Make your changes, if you have any.
Note: Make sure to update your Item’s Product Code and Item Code. An Item’s Product Code and Item Code should be unique and should not have any duplicates. - At the top right, tap Save to confirm.
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Menu Setup, then select Item.
- Select the Item that you want to edit. Then, click on Copy .
- Make your changes, if you have any.
Note: Make sure to update your Item’s Product Code and Item Code. An Item’s Product Code and Item Code should be unique and should not have any duplicates. - At the top right, click on Save to confirm.
Merchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- On the left panel, click on Menu Setup, then select Item.
- On the Item that you want to copy, click on Copy
. - Make your changes, if you have any.
Note: Make sure to update your Item’s Product Code and Item Code. An Item’s Product Code and Item Code should be unique and should not have any duplicates. - At the top right, click on Save to confirm.
Create a copy of multiple Items
When you create a copy of multiple Items, you can change multiple settings on different Items simultaneously. These settings include Item Category, Availability, and Roles and Permissions.
Note: Product Code, Item Code, and Item Barcode won’t be copied when you create a copy of multiple Items. You need to update each one manually on their individual settings.
To create a copy of multiple Items, follow the steps below:
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Menu Setup, then select Item.
- Next to the Items that you want to copy, click on the check box .
- At the top of the Items, click on Copy.
- Make your changes, if you have any.
- At the top right, click on Copy to confirm.
Merchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- Click on Menu Setup, then select Item.
- Next to the Items that you want to copy, click on the check box .
- At the top of the Items, click on Bulk Action and choose Copy.
- Choose the settings you’d like to retain.
- At the top right, click on Copy.