Eats365 Biz
Reset Eats365 Biz
Learn how to perform a reset on the Eats365 Biz.
A device reset on the Eats365 Biz app removes the restaurant license from the Android device. The license itself remains active and can be added back on the same or separate device. You can perform a reset as instructed by an Eats365 or a Channel Partner support agent to fix issues, if the Eats365 Biz encounters any unexpected behavior, or if you need to replace your Android device.
Note:
- A reset doesn’t affect any configurations you’ve made for your account, as all of the information is stored in the cloud. Once you add back the license to a device, all of the existing settings you’ve set up before remain the same. Local configurations, however, which include Printer Pairing, will be unpaired from the device after reset and must be set up again.
- Make sure that your Android device is connected to the Internet before you reset Eats365 Biz.
- Make sure to suspend Online Ordering Availability before you try to reset Eats365 Biz. Otherwise, you won’t be able to perform the reset. For more information, refer to Configure Eats365 Biz settings.
To reset Eats365 Biz, follow the steps below:
- Log in to Eats365 Biz.
- At the top left, tap Menu
. - Scroll down to the bottom. Then, tap Reset
. - Enter your restaurant code.
Tip: The restaurant code is the same as your Merchant ID. - Tap Reset.
Once Eats365 Biz has been reset, your Eats365 Biz license is removed from your Android device. To reactivate, enter your restaurant code, then tap Get Activation Code. The activation code gets sent to the same email address you used to sign up for the Eats365 POS. For more information, refer to Set up and install Eats365 Biz.
Note: If you have multiple restaurants added to Eats365 Biz, the Eats365 Biz won’t be deactivated on your Android device immediately. Instead, the restaurant gets removed from the app. To deactivate Eats365 Biz, you must first reset all restaurants added in Eats365 Biz.