The "Upsell" feature allows you to set a prompt that proactively offers items to customers before they check out on your restaurant's Branded Online Store website. The pre-checkout item prompt can be configured to require customers to select an item or simply surface recommended items for upselling. For example, you can create a prompt for "Cutlery Request" or promote new menu items.

To learn how to create items, refer to the following:

• Set up and manage a Single Item (Full Service)
• Set up and manage a Single Item (Quick Serve)
• Set up and manage a Single Item (Food Court)

In this article, you'll learn how to enable the Upsell feature and create pre-checkout item prompts.

Create an Upsell item prompt

To add a pre-checkout item prompt on the Branded Online Store, follow the steps below:

1. Log in to the Merchant Portal.
2. On the left panel, click on Advanced Settings  Upsell  Suggest Recommended Items.
3. Turn on Enable .
   
4. Under "Modules," ensure that "Online Ordering - Web App" is selected.
5. Click on the Applicable Dining Modes drop-down list and select the dining modes for which you want to enable this item prompt.
   
6. Next to "Select Items," click on Browse and select the items and categories you want to include in the item prompt.
   
7. To require customers to select at least one item to proceed to checkout, enable Mandatory .
   
8. Enter your preferred Message Title for the prompt. You can add a title per language by selecting the language and entering the locale-specific message. Click on + Languages to add more.
   Example: Takeout Bag Request
   
9. At the top, click on Save to confirm.