When "Self-checkout" is enabled, dine-in customers can process the payment for their orders using their own devices. They can initiate self-checkout through the Branded Online Store or by scanning the corresponding QR code assigned to the table or printed on the bill. 

Depending on your setup, staff may need to approve these self-checkout payments on the Eats365 mPOS or POS before customers can finalize the transaction. 

To learn how to manage self-checkout payment requests through the Eats365 POS, refer to Manage self-checkout orders. 

For more information on how to enable the Self-checkout feature, refer to Set up Self-checkout for dine-in orders.

In this article, you’ll learn how to accept, reject, and cancel self-checkout requests, and print bills with self-checkout QR codes through the mPOS.

Accept a self-checkout request

To accept a customer’s self-checkout request, follow the steps below:

1. Open the mPOS app.
2. Select the table with the self-checkout request.Tip: An icon indicating the self-checkout payment request will appear on the table where the customer who requested self-checkout is seated.
3. Tap Self-checkout.
   
4. To accept the self-checkout request, tap Confirm.
   

Once the payment is approved, the customer can proceed with the payment process. The Self-checkout status will appear as “Pending” on the POS until the customer pays the order. The Self-checkout button will be removed once the payment is complete.

Reject a self-checkout request

To reject a customer’s self-checkout request, follow the steps below:

1. Open the mPOS app.
2. Select the table with the self-checkout request. 
   Tip: The Self-checkout Payment icon will appear on the table where the customer who requested self-checkout is seated.
3. Tap Self-checkout.
   
4. To reject the self-checkout request, tap Reject.
   

After the self-checkout request has been rejected, the customer receives a notification that the self-checkout request wasn’t confirmed and they should seek staff assistance.

Cancel a self-checkout request

In cases where you have already accepted a customer’s self-checkout request but need to cancel it, you may do so by suspending the self-checkout request. 

To suspend a self-checkout request, follow the steps below: 

1. Open the mPOS app.
2. Select the table with the self-checkout request you want to cancel. 
   Tip: The Self-checkout Payment icon will appear on the table where the customer that requested self-checkout is seated.
3. Tap Pending Self-checkout. A prompt appears to confirm if you want to suspend the self-checkout progress. 
   
4. Tap Suspend to cancel the accepted self-checkout request. 
   

After the self-checkout request has been cancelled, the customer receives a notification that the self-checkout request has been suspended by the staff and the customer should seek assistance.

Print QR code on bill for self payment

A QR code that directs customers to a payment gateway can be printed on the customer’s bill. The customer can scan the QR code using their mobile device and complete the payment on their own.

To print a QR code on the customer’s bill, follow the steps below:  

1. Open the mPOS app. 
2. Select the table that you want to print the bill with self-checkout QR code for. 
   
3. Tap Order History.
   
4. Tap Print Bill. 
   
5. If "Order Lock" is enabled for issuing a bill, a prompt appears to confirm if you want to lock the order. Select Yes to proceed.

Once the bill has been printed, the customer can scan the QR code printed at the bottom of the bill to proceed with payment. For more information on how to perform Self-checkout, refer to Perform Self-checkout for dine-in orders.