Accept an online order

To accept an immediate online order, follow the steps below: 

1. Open the Eats365 Biz app. 
2. On the "Orders" page, tap the new order. The screen shows the order details.
   
   
3. At the bottom, tap Accept. 
   
   
4. Select To payment to accept the order and require payment, or Accept to accept the order without payment.
   Note: If you choose “To payment,” you must select a payment method.
   
   

Accept paid orders automatically

If you have “Auto Accept Paid Order” enabled, the system will automatically process all fully paid orders without requiring manual confirmation. 

To turn on "Auto Accept Paid Order," follow the steps below:

1. Log in to the Merchant Portal.
2. On the left panel, click on Restaurant Settings. Then, click on Takeout.
3. Click on Online Ordering.
4. Turn on Allow Pickup Order  or Allow Delivery Order .
   
5. Turn on Auto Accept Paid Order .
6. At the top right, click on Save to confirm.

Accept an online pre-order

To accept online pre-orders, follow the steps below:

1. Open the Eats365 Biz app.
2. On the "Orders" page, tap the Pre-order tab. 
   
3. At the top, you can tap the Pre-order prompt to go through all pending pre-orders, or tap the pre-order you’d like to accept. The screen shows the order details.
   
4. At the bottom right, tap Add to Schedule to add the pre-order to the Scheduled tab. When the scheduled day and time arrive, you must confirm the scheduled order to proceed with preparation.
   

Reject an online order

To reject an immediate online order, follow the steps below: 

1. Open the Eats365 Biz app.
2. On the "Orders" page, tap the new order. The screen shows the order details.
3. At the bottom left, tap Reject. Then, enter a reason.
   
4. Tap Done to confirm.

Reject an online pre-order

To reject online pre-orders, follow the steps below:

1. Open the Eats365 Biz app.
2. On the "Orders" page, tap the Pre-order tab. 
   
3. At the top, you can tap the Pre-order prompt to go through all pending pre-orders, or tap the pre-order you’d like to reject. The screen shows the order details.
   
4. At the bottom left, tap Reject, then enter a reason.
   
5. Tap Done to confirm.

Confirm a scheduled order

Scheduled orders are pre-orders placed in advance. When the scheduled day and time arrive, you must first confirm the order to begin processing. Once confirmed, the system prints the confirmation receipt.

To confirm a scheduled order for preparation, follow the steps below:

1. Open the Eats365 Biz app. 
2. On the "Orders" page, tap the Scheduled tab.
   
3. At the top, you can tap the "Scheduled Order" prompt to go through all scheduled orders that require confirmation, or tap the scheduled order you’d like to accept. The screen shows the order details.
   
4. At the bottom, tap Confirm. This prints the confirmation receipt for the order.

Cancel a scheduled order

To cancel a scheduled online order, follow the steps below: 

1. Open the Eats365 Biz app. 
2. On the "Orders" page, tap the Scheduled tab.
   
3. At the top, you can tap the “Scheduled Order” prompt to go through all pending pre-orders, or tap the pre-order you’d like to cancel. The screen shows the order details.
   
4. At the bottom left, tap Void, then enter a reason. 
5. Tap Done to confirm.

Cancel an order

Orders placed on the Eats365 Biz can still be cancelled as long as the order remains unpaid. 

To cancel an order, follow the steps below:

1. Open the Eats365Biz app.
2. On the "Orders" page, select Processing. 
   
   
3. Select the order that you want to cancel.
4. At the top right, tap Cancel. A prompt appears to confirm order cancellation. 
   
   
5. Tap Confirm to proceed.
   
   

Change an order's status

Once the payment has been settled for an order, you can then update the order’s status to ready for pickup or delivery.

To change an order’s status, follow the steps below: 

1. Open the Eats365 Biz app. 
2. On the "Orders" page, tap the order that you want to change the status of. The screen shows the order details. 
   
   Tip: 
   • If multiple orders are available, you can search for them directly from the search bar. To filter your search further, tap Filter beside the search bar.
     
     
   • To change the order view, tap the available order view options or tap Order History .
3. To change the order status, you can do any of the following: 
   • Under “Order Status,” tap Edit . Then, change the order status to Ready for pickup or Ready to deliver.
     
   • At the bottom, tap Ready for pickup or Ready to deliver.
     
4. Once the order status has been changed, the customer is notified that their order is now ready for pickup or delivery.
5. Once the order has been picked up by the customer or delivery person, tap Completed or change the order status to “Completed.”
   

Adjust the finishing time

In some cases, the default estimated finishing time might not be enough to complete a customer’s order. In such cases, you can adjust the “Finishing Time” of the order.

To adjust the Finishing Time, follow the steps below: 

1. Open the Eats365 Biz app. 
2. On the "Orders" page, tap the order that you want to adjust the finishing time for. The screen shows the order details. 
   
   Tip:
   • If multiple orders are available, you can search for them directly from the search bar. To filter your search further, tap Filter beside the search bar.
     
     
   • To change the order view, tap the available order view options or tap Order History .
3. To adjust the estimated finishing time, next to “Finishing Time,” tap Edit . Then, enter a new time.

Print receipts 

The Eats365 Biz can print receipts for orders placed through the Eats365 Biz or your restaurant’s online channels. 

To print receipts, follow the steps below: 

1. Open the Eats365 Biz app. 
2. On the "Orders" page, tap the order which you want to print a receipt. 
   
   Tip:
   • If multiple orders are available, you can search for them directly from the search bar. To filter your search further, tap Filter beside the search bar.
     
     
   • To change the order view, tap the available order view options or tap Order History .
3. At the bottom, tap Receipt.