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    • Basic Operations
        • Sign in and sign out of the Eats365 POS
        • Perform Start of Day and Open Shift
        • Perform End of Day and other end of day activities
        • Clock in and clock out of the Eats365 POS
        • Manage cash in the cash drawer for non-payment transactions
        • Log in to the Eats365 Merchant Portal
    • Order Handling
        • Perform seating
        • Manage table statuses
        • Switch order view (Full Service)
        • Switch order view (Quick Serve)
        • Switch order view (Food Court)
        • Add items to an order (Full Service)
        • Add items to an order (Quick Serve)
        • Add items to an order (Food Court)
        • Add combo items to an order
        • Apply modifiers to an order
        • Change order quantities
        • Lock an order
        • Clone an order (Full Service)
        • Clone an order (Quick Serve)
        • Clone an order (Food Court)
        • Join multiple tables together
        • Share a table between different party groups
        • Split a table for different party groups
        • Fire and Hold items
        • Clear a table
        • Remove items from an order
        • Check order status (Full Service)
        • Check order status (Quick Serve)
        • Check order status (Food Court)
        • Use member order history to reorder
        • Create pickup and delivery orders
        • Use Action Buttons to modify an order
        • Manage new orders
        • Search for orders (Full Service)
        • Search for orders (Quick Serve)
        • Search for orders (Food Court)
        • Create a Custom Item
        • Set up and manage Courses
        • Transfer order to another table
        • Park and Retrieve orders
        • Manage orders from Delivery Integrations
        • Perform self-checkout for dine-in orders
        • Manage self-checkout orders
        • Manage pre-orders
        • Apply tier pricing to an order
        • Place All You Can Eat orders
    • Reservation Management
        • Manage reservations
    • Queuing Management
        • Issue Queuing Tickets from the POS
        • Manage queuing tickets
        • Suspend and resume issuing Queuing Tickets
        • Manage online queuing tickets
        • Manage queuing tickets during service interruptions
    • Handling Payments
        • Process a payment for an order (Full Service)
        • Process a payment for an order (Quick Serve)
        • Process a payment for an order (Food Court)
        • Process a 365pay payment on the POS
        • Process a QR code payment on the POS
        • Apply discounts to an order
        • Make an item complimentary
        • Apply taxes and service charges
        • Add tip to an order
        • Perform a Split Bill by Item and Split Bill by Amount
        • Payment returns
        • Apply surcharge to an order
        • Use membership points for payments and discounts
        • Use coupons and gift cards for payments
        • Forfeit a pre-paid order
        • Add restrictions to discount usage
        • Use points, discounts, or coupons for third-party CRM orders
        • Cancel or void gift cards, vouchers, and coupons
        • Refund gift card value
        • Change payment to a different currency
        • Use member credits for payments

Check order status (Food Court)

Learn how to check a customer’s order status on the Eats365 POS for Food Court restaurants.

You can easily check the status of all orders through the Order List  on the Eats365 POS.

To check an order’s status, follow the steps below:

  1. Log in to the Eats365 POS.
  2. At the top right, tap Order List . 
  3. Depending on which order status you want to check, you can choose from the existing options on the drop-down list:
    • All - Shows all orders placed on the POS within the last 30 days.
    • Pre-order - Shows all new pre-orders that haven’t been manually accepted.
    • Scheduled - Shows all accepted pre-orders.
      Note: Future-dated pre-orders will only appear in the “Scheduled” option on the order’s scheduled date. For example, a pre-order received and accepted on Monday for Wednesday fulfillment will appear in the "Scheduled" option on Wednesday.
    • New - Shows all new orders from relevant modules such as the Branded Online Store and the Self-Order Kiosk.
    • Unpaid - Shows all unpaid orders.
    • Paid - Shows all paid orders within the last 30 days.
    • Cancel - Shows all orders that were canceled within the last 30 days.
    • Parked - Shows all orders that were parked within the last 30 days.
    • Void - Shows all orders that were voided within the last 30 days.
    • Scan Barcode - Shows the order associated with the barcode scanned.
    • Find Order - Shows the order associated with the order ID used.
  4. Once you’ve selected an option, the screen redirects to the Order List screen. To filter orders further, tap the various option buttons. For example, if you want to check all completed dine-in orders, deselect the Takeout tab and all other options except for Dine-in. For more information on filter options, refer to Search for orders (Food Court).

You can check on the order status once you’ve filtered your search. The order status appears at the rightmost part of the Order List.

food court order status

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