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Order Handling

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    • Basic Operations
        • Sign in and sign out of the Eats365 POS
        • Perform Start of Day and Open Shift
        • Perform End of Day and other end of day activities
        • Clock in and clock out of the Eats365 POS
        • Manage cash in the cash drawer for non-payment transactions
    • Order Handling
        • Use member order history to reorder
        • Manage table statuses
        • Add Items to an order
        • Lock an order
        • Clone an order
        • Create a shared table
        • Perform seating
        • Split and link tables
        • Apply modifiers to an order
        • Change order quantities
        • Fire and Hold Items
        • Clear a table
        • Remove Items from an order
        • Check order status
        • Add Combo Items to an order
        • Use Action Buttons to modify an order
        • Manage new orders
        • Search for orders
        • Create a Custom Item
        • Create Pickup and Delivery orders
        • Set up and manage Courses
        • Switch order view
        • Transfer order to another table
    • Reservation Management
        • Manage reservations
    • Queuing Management
        • Issue Queuing Tickets from the POS
        • Manage queuing tickets
        • Suspend and resume issuing Queuing Tickets
    • Handling Payments
        • Apply discounts to an order
        • Make an Item complimentary
        • Apply taxes and service charges
        • Add tip to an order
        • Perform a Split bill by Item and Split Bill by Amount
        • Payment returns

Table of Contents

Check order status

Learn how to check a customer’s order status on the Eats365 POS.

You can easily check the status of all orders through the Order List  on the Eats365 POS.

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Note: This article focuses on how to check an order’s status. To learn more about table status, refer to Manage table statuses.

To check an order’s status, follow the steps below:

  1. At the top right, tap Order List . 
  2. Depending on which order status you want to check, you can choose from the existing options on the drop-down list:
    • All - Shows all orders placed on the POS within the last 30 days.
    • Pre-order - Shows all new pre-orders that haven’t been manually accepted.
    • Scheduled - Shows all accepted pre-orders.
    • New - Shows all New Orders from the PhotoMenu and the Self Order Kiosk.
    • Processing - Shows all orders that haven’t been completed or that are still in the kitchen.
    • Paid - Shows all paid orders within the last 30 days.
    • Completed - Shows all orders that were completed within the last 30 days.
    • Cancel - Shows all orders that were canceled within the last 30 days.
    • Void - Shows all orders that were voided within the last 30 days.
    • Scan Barcode - Shows the order associated with the barcode scanned.
    • Find Order by ID - Shows the order associated with the Order ID used.
  3. Once you’ve selected an option, the screen redirects to the Order List screen. To filter orders further, tap the various option buttons. For example, if you want to check all completed Dine-in orders, deselect the Takeout tab and all other options except for Dine-in. For more information on filter options, refer to Search for orders.

You can check on the order status once you’ve filtered your search. The order status appears at the rightmost part of the Order List.

order status check order order list

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