All

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    Login
English (US)
English (US)
Mandarin
Cantonese
  • Home
  • Modules

Self Order Kiosk

All Product

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    • mPOS
        • Set up and install mPOS
        • Configure mPOS settings
        • Manage orders in the mPOS app
        • Manage tables in the mPOS app
    • PhotoMenu
        • Set up and install PhotoMenu
        • Configure PhotoMenu settings
        • Place orders on the PhotoMenu
        • Set up PhotoMenu as a mobile or stationary eMenu
        • Use Service Call on PhotoMenu
    • Ticket Kiosk
        • Set up and install Queue Ticket Kiosk
        • Issue queuing tickets from the Queue Ticket Kiosk
        • Configure Queue Ticket Kiosk settings
    • eSignage
        • Set up and install eSignage
        • Configure eSignage settings
    • Kitchen Display System
        • Set up and install Kitchen Display System
        • Configure Kitchen Display System settings
        • Manage orders on the Kitchen Display System
    • Customer Facing Display
        • Set up and install Customer Facing Display
        • Configure Customer Facing Display settings
    • Expedite Display
        • Set up and install Expedite Display
        • Configure Expedite Display settings
        • Perform basic expedite operations
    • Eats365 Biz and Biz Lite
        • Set up and install Eats365 Biz and Eats365 Biz Lite
        • Configure Eats365 Biz settings
        • Manage online orders on the Eats365 Biz Lite
        • Reset Eats365 Biz
        • Compare Eats365 Biz and Eats365 Biz Lite
        • Configure Eats365 Biz Lite settings
        • Place and manage orders on the Eats365 Biz
    • Self Order Kiosk
        • Set up and install Self Order Kiosk
        • Place an order on Self Order Kiosk
        • Configure Self Order Kiosk (iOS) settings
        • Set Kivo as the Self Order Kiosk default screen
        • Configure Self Order Kiosk (Android) settings
        • Process a payment return on the Self Order Kiosk
    • Pay Station
        • Set up and install Pay Station
        • Pay using Pay Station
        • Configure Pay Station settings
    • Dynamic Digital Menu
        • Manage the menu on the Dynamic Digital Menu
    • Branded Online Store
        • Manage Branded Online Store preferences
        • Set up SMS Notification
        • Book a reservation using restaurant website
        • Change password on the branded online store
        • Place orders on the branded online store
        • Delete an account on the branded online store
        • Log in and log out of the branded online store
        • Sign up on the branded online store
        • Manage orders on the branded online store
        • Set up a Delivery Address Book on the branded online store
        • Secure member credit payment on the branded online store
        • Pay using member credits on the branded online store
        • Purchase member credit using the branded online store​
        • Join a restaurant's loyalty program

Table of Contents

Place an order on Self Order Kiosk

Learn how to place an order on the Eats365 Self Order Kiosk.

When an order is placed using the Self Order Kiosk, the order shows up as a "New Order" on the Eats365 POS. You can then accept new orders as they come in on the POS, or you can set up the POS to automatically accept new orders. To learn more about new orders, refer to Manage new orders. 

In this article, you’ll learn how to use the Self Order Kiosk to order menu items, manage items on your cart, and make payments.

Delete

Important: Make sure to enable permissions to display menu items and categories on the Self Order Kiosk. Refer to Set up and manage a Single Item and Set up and manage a Combo Item for instructions on how to turn on permissions for items, and Set up and manage a Category to turn on permissions for categories.

Add items to an order

To add items to an order, follow the steps below: 

Add Single Items

Android Kiosk

  1. On the Self Order Kiosk, touch the screen to start.
  2. Choose from the available dining options. For example, if you’re ordering for takeout, choose Takeout.
  3. Depending on how the Self Order Kiosk is set up, the screen shows the menu items or the categories. If the screen shows the categories, select a category.
  4. To add items to an order, tap an item. If the item has modifiers, scroll down and select from the available options.
  5. At the bottom, tap Confirm. The screen redirects to the Menu screen. 
  6. Repeat the same process until all orders are added.
Delete

iPad Kiosk - Pinterest Style

  1. On the Self Order Kiosk, touch the screen to start.
  2. Choose from the available dining options. For example, if you’re ordering for takeout, choose Takeout.
  3. Depending on how the Self Order Kiosk is set up, the screen shows the menu items or the categories. If the screen shows the categories, select a category.
  4. To add items to an order, tap an item. If the item has modifiers, select from the available options. 
    Note: You can also add special requests by specifying your request in the Special Request field.
  5. At the bottom, tap Add. The screen redirects to the Menu screen. 
  6. Repeat the same process until all orders are added.
Delete

iPad Kiosk - Album Style

  1. On the Self Order Kiosk, touch the screen to start.
  2. Choose from the available dining options. For example, if you’re ordering for takeout, choose Takeout.
  3. Depending on how the Self Order Kiosk is set up, the screen shows the menu items or the categories. If the screen shows the categories, select a category.
  4. To add items to an order, tap an item. If the item has modifiers, select from the available options. 
    Note: You can also add special requests by specifying your request in the Special Request field.
  5. At the bottom, tap Add To Cart. The screen redirects to the Menu screen. 
  6. Repeat the same process until all orders are added. 
Delete

Add Combo Items

Android Kiosk

  1. On the Self Order Kiosk, touch the screen to start.
  2. Choose from the available dining options. For example, if you’re ordering for takeout, choose Takeout.
  3. Depending on how the Self Order Kiosk is set up, the screen shows the menu items or the categories. If the screen shows the categories, select a category.
  4. To add combo items to an order, tap a combo Item. 
  5. To modify the Combo Item, tap an item included in the combo. Then, select from the available options. Repeat the same step for all items in the combo.
  6. At the bottom, tap Confirm. The screen redirects to the Menu screen. 
  7. Repeat the same process until all orders are added. 
Delete

iPad Kiosk - Pinterest Style

  1. On the Self Order Kiosk, touch the screen to start.
  2. Choose from the available dining options. For example, if you’re ordering for takeout, choose Takeout.
  3. Depending on how the Self Order Kiosk is set up, the screen shows the menu items or the categories. If the screen shows the categories, select a category.
  4. To add combo Items to an order, tap a Combo Item. 
  5. Scroll down and choose from the available Combo options. Then, depending on whether the Combo Item has more than one Combo options, tap Next or Add. If the Combo Item has more than one Combo options, tap Next and select an option again. Do this until you’ve gone through all the options, then tap Add. The screen redirects to the Menu screen. 
    Note: You can also add special requests by specifying your request in the Special Request field.
  6. At the bottom right, tap Add To Cart.
  7. Repeat the same process until all orders are added.
Delete

iPad Kiosk - Album Style

  1. On the Self Order Kiosk, touch the screen to start.
  2. Choose from the available dining options. For example, if you’re ordering for takeout, choose Takeout.
  3. Depending on how the Self Order Kiosk is set up, the screen shows the menu items or the categories. If the screen shows the categories, select a category.
  4. To add combo items to an order, tap a Combo Item. 
  5. Choose from the available Combo options. Then, at the bottom, tap Add To Cart. The screen redirects to the Menu screen. If the Combo Item has more than one Combo option, tap Next and select an option again. 
    Note: You can also add special requests by specifying your request in the Special Request field.
  6. At the bottom right, tap Add To Cart.
  7. Repeat the same process until all orders are added.
Delete

Remove items from an order

To remove items from an order on the Self Order Kiosk, follow the steps below:

Android Kiosk

On the item that you want to remove, tap Remove. Then, tap Confirm to confirm changes to the order.

Delete

iPad Kiosk - Pinterest Style

  1. On the Self Order Kiosk screen, tap Shopping Cart .
  2. Next to the item you want to remove, tap remove .
  3. Tap Confirm to confirm changes to the order.
Delete

iPad Kiosk - Album Style

On the item that you want to remove, tap Remove. Then, tap Confirm to confirm changes to the order.

Delete

Edit an order

To update any item added to an order, follow the steps below: 

Android Kiosk

  1. At the bottom of the Self Order Kiosk screen, you can find your selected Items. On the item you want to modify, edit the quantity or tap Edit to show the item’s order details. 
  2. Update the item’s modifiers or quantity. 
  3. Tap Confirm to confirm changes to the order.
Delete

iPad Kiosk - Pinterest Style

  1. On the Self Order Kiosk screen, tap Shopping Cart .
  2. Next to the item you want to modify, edit the quantity or tap edit to show the item’s order details.
  3. Update the Item’s modifiers or quantity.
  4. Tap Confirm to confirm changes to the order.
Delete

iPad Kiosk - Album Style

  1. At the bottom of the Self Order Kiosk screen, you can find your selected Items. On the Item you want to modify, edit the quantity or tap Edit to show the item’s order details.
  2. Update the item’s modifiers or quantity. 
  3. Tap Confirm to confirm changes to the order.
Delete

Check out an order

To check out an order, follow the steps below: 

Android Kiosk

  1. On the Self Order Kiosk menu page, tap Check out at the bottom right.
  2. Check that the Items in your cart are complete.
  3. Confirm your order.
    • If your order is final, tap Pay.
    • If you want to make changes to your order, tap Edit Order. You can also edit the Items directly on this page. To do this, on the Item you want to edit, edit the quantity or tap Edit to show the item’s order details.
  4. Select your preferred payment method.
  5. Follow the on-screen steps to complete payment.

Once the order is paid, the order gets processed on the Eats365 POS as a new order. Staff must then accept the order before it gets sent to the kitchen. If you have "Auto Accept Order" enabled, the order is automatically accepted and goes straight to the kitchen. For more information, refer to Manage new orders. 

 Delete 

iPad Kiosk - Pinterest Style

  1. On the Self Order Kiosk screen, tap Shopping Cart .
  2. Check that the Items in your cart are complete and correct.
    • If your order is final, tap Confirm.
    • If you want to make changes to your order, tap Cancel and update your order. You can also edit the items in your cart directly on this page. To do this, on the item you want to modify, edit the quantity or tap edit to show the item’s order details Then, update the Item’s modifiers or quantity.
  3. Select your preferred payment method.
  4. Follow the on-screen steps to complete payment.

Once the order is paid, the order gets processed on the Eats365 POS as a new order. Staff must then accept the order before it gets sent to the kitchen. If you have "Auto Accept Order" enabled, the order is automatically accepted and goes straight to the kitchen. For more information, refer to Manage new orders. 

iPad Kiosk - Album Style

  1. On the Self Order Kiosk menu page, tap Check out at the bottom right.
  2. Check that the Items in your cart are complete.
  3. Confirm your order.
    • If your order is final, tap Pay.
    • If you want to make changes to your order, tap Edit Order. You can also edit the Items directly on this page. To do this, on the Item you want to modify, edit the quantity or tap Edit to show the item’s order details. Then, update the Item’s modifiers or quantity.
  4. Select your preferred payment method.
  5. Follow the on-screen steps to complete payment.

Once the order is paid, the order gets processed on the Eats365 POS as a new order. Staff must then accept the order before it gets sent to the kitchen. If you have "Auto Accept Order" enabled, the order is automatically accepted and goes straight to the kitchen. For more information, refer to Manage new orders. 

Delete
order using self order kiosk check out on self order kiosk self order kiosk modify order on self order kiosk create order on self order kiosk self order kiosk android self order kiosk ios

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Manage new orders
  • Configure Self Order Kiosk (iOS) settings
  • Configure Self Order Kiosk (Android) settings
            • Products
              • POS
              • mPOS
              • Eats365 Biz
              • Eats365 Marketplace
              • Branded Online Store
              • Kitchen Display System
              • Expedite Display
              • Scan-to-Order (BYOD)
              • Self-Service Kiosk
              • PhotoMenu
              • Queue Kiosk
              • Dynamic Digital Menu
              • Queue Display
              • Pickup Display
              • Customer Facing Display
            • Solutions
              • Online Ordering
              • Contactless Dining
              • Front of House
              • Guest Retention
              • Back of House
              • Back Office (Store End)
              • Multi-brand/Location Management (Enterprise)
              • Paperless Operation Experience
              • Payment
            • Restaurant Types
              • Quick Service Restaurant
              • Full Service Restaurant
              • Bars
              • Food Court
              • Cloud Kitchen
              • Food Retail
              • Self-service Restaurant
              • Enterprise
              • All-You-Can Eat (Buffet)
            • Resources
              • Eats365 Knowledge Base
              • Blog
              • Supported Hardware
            • Company
              • About Us
              • Success Stories
              • Referrals
            • Get In Touch
            • Contact Us
              • Eats365, Inc.
              • Sales info@eats365.com
              • Support support@eats365.com
        • Contact Us
          • Eats365, Inc.
          • info@eats365.com
          • www.eats365pos.com
        • Get In Touch
          • Apple Mobility Partner
            twitter facebook eats365 linkedin
        • eats365
          © 2023 Eats365 Incorporated. All rights reserved.

Knowledge Base Software powered by Helpjuice

Expand