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Queuing Management

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    • Basic Operations
        • Sign in and sign out of the Eats365 POS
        • Perform Start of Day and Open Shift
        • Perform End of Day and other end of day activities
        • Clock in and clock out of the Eats365 POS
        • Manage cash in the cash drawer for non-payment transactions
    • Order Handling
        • Use member order history to reorder
        • Manage table statuses
        • Add Items to an order
        • Lock an order
        • Clone an order
        • Create a shared table
        • Perform seating
        • Split and link tables
        • Apply modifiers to an order
        • Change order quantities
        • Fire and Hold Items
        • Clear a table
        • Remove Items from an order
        • Check order status
        • Add Combo Items to an order
        • Use Action Buttons to modify an order
        • Manage new orders
        • Search for orders
        • Create a Custom Item
        • Create Pickup and Delivery orders
        • Set up and manage Courses
        • Switch order view
        • Transfer order to another table
    • Reservation Management
        • Manage reservations
    • Queuing Management
        • Issue Queuing Tickets from the POS
        • Manage queuing tickets
        • Suspend and resume issuing Queuing Tickets
    • Handling Payments
        • Apply discounts to an order
        • Make an Item complimentary
        • Apply taxes and service charges
        • Add tip to an order
        • Perform a Split bill by Item and Split Bill by Amount
        • Payment returns

Table of Contents

Suspend and resume issuing Queuing Tickets

Learn how to stop and start giving out Queue Tickets using the Eats365 POS app.

Queuing Tickets can be issued as needed. If the seating capacity of your restaurant hasn’t reached full occupancy yet, you may choose to disable issuing Queue Tickets. Alternatively, when seating capacity is limited, turning on Queue Tickets enables you to manage the customer queue in a timely and orderly fashion. In this article, you’ll learn how to enable or disable issuing Queuing Tickets and how to reset Queuing Tickets back to zero.

Turn on or off issuing Queuing Tickets

To pause or continue issuing Queuing Tickets, follow the steps below:

  1. Log in to the Eats365 POS. 
  2. At the top left, tap Dine-In to get to the Table Map Screen. 
    Tip: You can set the Table Map screen as the default view from the General Preferences settings, so you won’t need to tap Dine-In every time you log in.
  3. From the Table Map Screen, tap Queue Management  to show the Current Tickets screen.
  4. Tap Ticket Settings , then toggle Issue Ticket on  or off  to suspend or resume issuing Queue Tickets.

Reset Queuing Tickets

To reset ticket numbers, on the Table Map Screen, tap Queue Management to show the Current Tickets screen. Tap Settings , then tap Reset. The Queuing Ticket number restarts back to zero once this action is performed.


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