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Order Handling

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    • Basic Operations
        • Sign in and sign out of the Eats365 POS
        • Perform Start of Day and Open Shift
        • Perform End of Day and other end of day activities
        • Clock in and clock out of the Eats365 POS
        • Manage cash in the cash drawer for non-payment transactions
        • Log in to the Eats365 Merchant Portal
    • Order Handling
        • Perform seating
        • Manage table statuses
        • Switch order view (Full Service)
        • Switch order view (Quick Serve)
        • Switch order view (Food Court)
        • Add items to an order (Full Service)
        • Add items to an order (Quick Serve)
        • Add items to an order (Food Court)
        • Add combo items to an order
        • Apply modifiers to an order
        • Change order quantities
        • Lock an order
        • Clone an order (Full Service)
        • Clone an order (Quick Serve)
        • Clone an order (Food Court)
        • Join multiple tables together
        • Share a table between different party groups
        • Split a table for different party groups
        • Fire and Hold items
        • Clear a table
        • Remove items from an order
        • Check order status (Full Service)
        • Check order status (Quick Serve)
        • Check order status (Food Court)
        • Use member order history to reorder
        • Create pickup and delivery orders
        • Use Action Buttons to modify an order
        • Manage new orders
        • Search for orders (Full Service)
        • Search for orders (Quick Serve)
        • Search for orders (Food Court)
        • Create a Custom Item
        • Set up and manage Courses
        • Transfer order to another table
        • Park and Retrieve orders
        • Manage orders from Delivery Integrations
        • Perform self-checkout for dine-in orders
        • Manage self-checkout orders
        • Manage pre-orders
        • Apply tier pricing to an order
        • Place All You Can Eat orders
    • Reservation Management
        • Manage reservations
    • Queuing Management
        • Issue Queuing Tickets from the POS
        • Manage queuing tickets
        • Suspend and resume issuing Queuing Tickets
        • Manage online queuing tickets
        • Manage queuing tickets during service interruptions
    • Handling Payments
        • Process a payment for an order (Full Service)
        • Process a payment for an order (Quick Serve)
        • Process a payment for an order (Food Court)
        • Process a 365pay payment on the POS
        • Process a QR code payment on the POS
        • Apply discounts to an order
        • Make an item complimentary
        • Apply taxes and service charges
        • Add tip to an order
        • Perform a Split Bill by Item and Split Bill by Amount
        • Payment returns
        • Apply surcharge to an order
        • Use membership points for payments and discounts
        • Use coupons and gift cards for payments
        • Forfeit a pre-paid order
        • Add restrictions to discount usage
        • Use points, discounts, or coupons for third-party CRM orders
        • Cancel or void gift cards, vouchers, and coupons
        • Refund gift card value
        • Change payment to a different currency
        • Use member credits for payments

Perform seating

Learn how to seat a walk-in party on the Eats365 POS.

Match the assignment of your customers’ physical seats in the restaurant to the corresponding Table Map setup on the POS to manage the customer’s orders easily.

To seat a walk-in party to a table, follow the steps below: 

  1. Log in to the Eats365 POS. 
  2. At the top left, tap Dine-In to get to the Table Map screen. 
    Tip: You can set the Table Map screen as the default view from the General Preferences settings, so you won’t need to tap Dine-In every time you log in.
  3. At the top of the Table Map screen, tap Table .

    Tip: If you’ve enabled "Force Enter Party Size," you may skip this step. Turning this setting on requires you to enter a party size upon selecting a table.
  4. Depending on your configured preferences, enter the Party Size:
    • Number of patrons: Choose the party size.
    • Age group: Tap an age group, then enter the number of customers in the party that belong in the selected age group. Tap X or Reset to revert the entered number..
  5. If you have multiple areas, select the area where the table is located. Then, select the table where the party is seated.

Once a party is seated, the table turns yellow. You can then proceed to take their orders and process them on the POS.

Delete

Note: 

  • Once the table is occupied, a timer starts counting the dining duration in minutes. The seating time and the staff member who seated the guests are displayed in the table details.
  • If you’ve enabled "Dine-In Overtime Reminder" from the Dine-In settings, "OT” will be displayed on the tables that exceed the set Dining Time. You may also choose to display a progress bar that changes color when the order is close to the end of the dining time. For more information, refer to Configure Dining Time settings.


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