Eats365 Products
Merchant Guide
Modules
Membership
Integrations
Hardware
Staff Operations
Roles & Permissions
Payments
Reports
What’s New
Release Notes
Troubleshooting
Simulators
Glossary
Troubleshooter
System StatusTicket Kiosk
Table of Contents
FAQs on the Queue Ticket Kiosk
Get answers to all your questions about the Queue Ticket Kiosk.
This article answers common questions about using the Queue Ticket Kiosk alongside the Eats365 POS.
Will the Queue Ticket Kiosk work without the Eats365 POS?
The Queue Ticket Kiosk needs to be paired with the Eats365 POS for it to function. While the Queue Ticket Kiosk can issue queuing tickets without the need for staff, queue management is done on the Eats365 POS. Eats365 POS serves as the core module for processing orders and table management, and the Queue Ticket Kiosk works in tandem to enhance the customer experience.
To learn how to pair the mPOS to the Eats365 POS, refer to Set up and Install Queue Ticket Kiosk.
DeleteDo I need an internet connection to use the Queue Ticket Kiosk?
Yes. The Queue Ticket Kiosk should be connected to the same network as the Eats365 POS. Since the Queue Ticket Kiosk is synced with the Eats365 POS, a stable internet connection is necessary to ensure that all tickets issued on the Queue Ticket Kiosk are synchronized to the POS.
DeleteWhat do I need to set up a Queue Ticket Kiosk?
You only need the following to get things started:
- An advanced subscription
- An Android device or iPad connected to a stable internet connection
- A Queue Ticket Kiosk license
- An Eats365 POS terminal
- A Queue Ticket printer (if you’re using an iPad)
For more information about setting up the Queue Ticket Kiosk, refer to Set up and Install Queue Ticket Kiosk.
DeleteDo I need to purchase a separate license for the Queue Ticket Kiosk?
Yes. The Queue Ticket Kiosk requires a separate license from the Eats365 POS. For each Queue Ticket Kiosk device, you need one license.
DeleteHow many Queue Ticket Kiosks can I have in my restaurant?
As many as you need. The Eats365 POS can be paired with multiple Queue Ticket Kiosks as long as you have a license for each device.
DeleteHow do I set up Queue Ticket Kiosk?
For detailed instructions on how to set up Queue Ticket Kiosk, refer to Set up and Install Queue Ticket Kiosk.
DeleteDoes the Queue Ticket Kiosk work on any device?
Yes. The Queue Ticket Kiosk is supported on compatible Android and iPad devices. To check if your device is compatible, refer to List of compatible devices.
DeleteHow do I extend my Queue Ticket Kiosk license?
If you wish to extend your license or purchase additional Queue Ticket Kiosk licenses, contact our Sales Team.
DeleteIf I have multiple Queue Ticket Kiosks, can I customize each device differently?
Yes, you can. For detailed instructions on customizing Queue Ticket Kiosk, refer to Configure Queue Ticket Kiosk settings.
Delete