Will the Kitchen Display System work without the Eats365 POS?

The Kitchen Display System needs to be paired with the Eats365 POS for it to function. All orders need to be processed on the Eats365 POS first before the orders get sent to the kitchen. If the KDS isn’t paired with the POS, the orders won’t get transmitted to the system, and thereby won’t be received by the KDS.

While the Eats365 POS serves as the core module for processing orders, the Kitchen Display System works in tandem to enhance the customer experience.

To learn how to pair the KDS to the Eats365 POS, refer to Set up and Install Kitchen Display System.

Do I need an internet connection to use the Kitchen Display System?

Yes. The Kitchen Display System should be connected to the same network as the Eats365 POS for optimal performance (online syncing). However, the KDS does not rely on being connected to the internet to function. As long as both the KDS and POS remain connected via peer-to-peer connection (local network or Bluetooth), the KDS should continue to operate normally. This logic applies to both KDS app variants, KDSTouch and KDS, but the KDS app also supports syncing with the POS through the cloud (internet).

What do I need to set up a Kitchen Display System?

You only need the following to get things started:

• An advanced subscription
• An iPad connected to a stable internet connection
• A Kitchen Display System license
• An Eats365 POS terminal
• A Kitchen Station set up on the POS

For more information about setting up the Kitchen Display System, refer to Set up and Install Kitchen Display System.

Do I need to purchase a separate license for the Kitchen Display System?

Yes. The Kitchen Display System requires a separate license from the Eats365 POS. For each Kitchen Display System, you need one license.

How do I extend my Kitchen Display System license?

If you wish to extend your license or purchase additional Kitchen Display System licenses, contact our Sales Team.

How many Kitchen Display Systems can I have in my restaurant?

As many as you need. The Eats365 POS can be paired with multiple Kitchen Display Systems as long as you have a license for each device.

If you have multiple kitchen stations in your restaurant, it is also recommended to have one kitchen display for each kitchen station. This helps the kitchen staff to sort out which items they need to prepare and prevents items from getting missed from orders.

How do I set up the Kitchen Display System?

For detailed instructions on how to set up the KDS, refer to Set up and Install Kitchen Display System.

Do I need to set up a kitchen printer with the Kitchen Display System?

No. The Kitchen Display System is not connected to kitchen printers and can work even without a kitchen printer.

Does the Kitchen Display System work on any device?

The Kitchen Display System is currently only supported on iPad devices. To check if your device is compatible, refer to the List of compatible devices.

If I have multiple Kitchen Display Systems, can I customize each device differently?

Yes, you can. For detailed instructions on customizing the KDS, refer to Configure Kitchen Display System settings.