Handling Payments

Table of Contents

Add tip to an order

Learn how to include tips on customers’ payments on the Eats365 POS.

Depending on the Tender Type that the customer used for payment, you can enter the tip amount on payments manually or convert the customer’s change into a tip.

In this article, you’ll learn about how you can include tips to customers’ payments.

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Tip: If you have Return Home after Payment Processing turned on, the POS redirects to the Table Map screen after payment. If you want to add tips easily to payments, it’s better to have this setting turned off.

Add a tip on credit card payments

To add a tip on credit card payments, follow the steps below:

On the Table Map screen, select the table with the order that you want to process payment. Then, tap Pay.
Tip: If you want to check all existing orders, go to Order List . Then, tap All. Select an order, then tap To Payment.
On the payment screen, check that the Balance Due is correct. Then, enter the same amount under Amount Tendered.
Tip: If Auto Fill Amount Tendered is turned on, you won’t need to enter the amount manually.
Select the correct credit card type.
(Optional) If Remark Request for Non-Cash Tender is turned on, a prompt appears to enter payment remarks. Enter payment remarks.
At the bottom right, tap Pay to confirm.
On the payment confirmation screen, tap Tip.
Enter the tip amount.
Tap Confirm Tip.

Once done, the POS redirects to the payment confirmation screen. You can then print the receipt, which includes the tip.

Add a tip on cash payments

To add a tip on cash payments, follow the steps below:

On the Table Map screen, select the table with the order that you want to process payment. Then, tap Pay.
Tip: If you want to check all existing orders, go to Order List . Then, tap All. Select an order, then tap To Payment.
On the payment screen, check that the Balance Due is correct. Then, enter the same amount under Amount Tendered.
Tip: If Auto Fill Amount Tendered is turned on, you won’t need to enter the amount manually.
Select Cash.
At the bottom right, tap Pay to confirm.
On the payment confirmation screen, tap Tip.
Enter the tip amount.
Tap Confirm Tip.

Once done, the POS redirects to the payment confirmation screen. You can then print the receipt, which includes the tip.

Convert change into a tip

If the customer wants to use their change as a tip, you can convert their change into a tip on the POS. On the payment confirmation screen, tap Make Tip and then Confirm Tip.