All

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    Login
English (US)
English (US)
Mandarin
Cantonese
  • Home
  • Staff Operations

Handling Payments

All Product

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    • Basic Operations
        • Sign in and sign out of the Eats365 POS
        • Perform Start of Day and Open Shift
        • Perform End of Day and other end of day activities
        • Clock in and clock out of the Eats365 POS
        • Manage cash in the cash drawer for non-payment transactions
        • Log in to the Merchant Portal
    • Order Handling
        • Use member order history to reorder
        • Manage table statuses
        • Add Items to an order
        • Lock an order
        • Clone an order
        • Create a shared table
        • Perform seating
        • Split and link tables
        • Apply modifiers to an order
        • Change order quantities
        • Fire and Hold Items
        • Clear a table
        • Remove Items from an order
        • Check order status
        • Add Combo Items to an order
        • Use Action Buttons to modify an order
        • Manage new orders
        • Search for orders
        • Create a Custom Item
        • Create Pickup and Delivery orders
        • Set up and manage Courses
        • Switch order view
        • Transfer order to another table
        • Park and Retrieve orders
    • Reservation Management
        • Manage reservations
    • Queuing Management
        • Issue Queuing Tickets from the POS
        • Manage queuing tickets
        • Suspend and resume issuing Queuing Tickets
        • Manage online queuing tickets
    • Handling Payments
        • Apply discounts to an order
        • Make an Item complimentary
        • Apply taxes and service charges
        • Add tip to an order
        • Perform a Split bill by Item and Split Bill by Amount
        • Payment returns
        • Apply surcharge to an order
        • Use membership points for payments and discounts

Table of Contents

Make an Item complimentary

Learn how to use the Comp Item function on the Eats365 POS to make an Item complimentary.

The Comp Item function converts a regular-priced Item into a complimentary Item. 

In this article, you’ll learn how to enable the Comp Item function for all relevant staff members and how to use the Comp Item function on the Eats365 POS.

Enable Comp Item

Before you start, you must first turn on the Comp Item function for all relevant staff members.

To enable Comp Item, follow the steps below:

Eats365 POS

  1. Log in to the Eats365 POS.
  2. At the top left, tap Settings .
  3. Under Staff, tap Users and Permissions. Then, tap Role Permission.
  4. Tap the role where you want to turn on the Comp Item function. 
    Note: By default, the Comp Item function is enabled for Managers. To learn more about the default permissions available for each role, refer to Manage staff roles and permissions.
  5. Scroll down to Discount Permission, then turn on Apply Complimentary Item .
  6. At the top right, tap Update to confirm changes.
 Delete 

Merchant Portal (Classic Theme)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

  1. Log in to the Merchant Portal.
  2. On the left panel, click on Staff. Then, select POS Roles.
  3. Next to the role where you want to turn on the Comp Item function, click on Edit .
    Note: By default, the Comp Item function is enabled for Managers. To learn more about the default permissions available for each role, refer to Manage staff roles and permissions.
  4. Scroll down to Discount Permission, then turn on Apply Complimentary Item .
  5. Scroll down to the bottom, then click on Save to confirm changes.
 Delete 

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

  1. Log in to the Merchant Portal.
  2. On the left panel, click on Staff. Then, select POS Roles.
  3. Next to the role where you want to turn on the Comp Item function, click on Edit.
    Note: By default, the Comp Item function is enabled for Managers. To learn more about the default permissions available for each role, refer to Manage staff roles and permissions.
  4. Scroll down to Discount Permission, then turn on Apply Complimentary Item .
  5. Click on Save to confirm changes.
Delete

Comp an Item

To convert a regular-priced Item to a complimentary Item, follow the steps below: 

  1. On the order-taking screen, tap an Item that has been added to the order list. The Action Buttons appear beside the Item.
  2. Tap Comps . 
    Note: If you’ve enabled Preset Discount Reason under System Preferences, a pop-up message prompts you to enter a reason.
  3. Tap Confirm to comp the Item.

Remove Comp Item

If you want to remove an Item tagged as complimentary on the order list, tap an Item that has been converted to a Comp Item. 

Delete

Tip: Complimentary Items are found under Discount.

To remove the Item, tap Delete . The Comp Item returns to the order list as a regular-priced Item.

complimentary item discount

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Apply discounts to an order
  • Manage staff roles and permissions
  • Use Action Buttons to modify an order
            • Products
              • POS
              • mPOS
              • Eats365 Biz
              • Eats365 Marketplace
              • Branded Online Store
              • Kitchen Display System
              • Expedite Display
              • Scan-to-Order (BYOD)
              • Self-Service Kiosk
              • PhotoMenu
              • Queue Kiosk
              • Dynamic Digital Menu
              • Queue Display
              • Pickup Display
              • Customer Facing Display
            • Solutions
              • Online Ordering
              • Contactless Dining
              • Front of House
              • Guest Retention
              • Back of House
              • Back Office (Store End)
              • Multi-brand/Location Management (Enterprise)
              • Paperless Operation Experience
              • Payment
            • Restaurant Types
              • Quick Service Restaurant
              • Full Service Restaurant
              • Bars
              • Food Court
              • Cloud Kitchen
              • Food Retail
              • Self-service Restaurant
              • Enterprise
              • All-You-Can Eat (Buffet)
            • Resources
              • Eats365 Knowledge Base
              • Blog
              • Supported Hardware
            • Company
              • About Us
              • Success Stories
              • Referrals
            • Get In Touch
            • Contact Us
              • Eats365, Inc.
              • info@eats365.com
              • www.eats365pos.com
        • Contact Us
          • Eats365, Inc.
          • info@eats365.com
          • www.eats365pos.com
        • Get In Touch
          • Apple Mobility Partner
            twitter facebook eats365 linkedin
        • eats365
          © 2023 Eats365 Incorporated. All rights reserved.
Expand