Order Handling
Table of Contents
Lock an order
Learn how to use lock orders using the Eats365 POS app.
Order Lock prevents additional items from being added to existing orders. You can set the POS to lock orders if a customer is currently placing an order or if they’ve already asked for the bill. In this article, you’ll learn how to lock and unlock orders on the Eats365 POS.
Tip: For more information about enabling Order Lock, refer to Set up Dine-In settings.
Manage a locked order
There are two options to lock orders:
Lock Behavior when Issuing Bill
Locks orders once a customer has asked for the bill. You can choose from the following Order Lock modes:
- Ask - A prompt appears to ask whether you’d like to lock an order.
- Auto - Locks an order automatically.
- No Action - No locks are added to the order.
Lock Order when Placing Order
Locks orders while a customer is placing an order.
Unlock orders
On the Table Map Screen, any table with the Lock indicates that the table’s orders are locked. Tap on a table with a locked order to open the order list. At the bottom left, tap Tap to Unlock.
