Order Handling
Table of Contents
Use Action Buttons to modify an order
Learn how to manage orders using action buttons on the Eats365 POS.
Action Buttons let you perform different operations on Menu Items that have been added to an order. For example, you can fire and hold an order, change courses, and add discounts to an order, among others.
In this article, you’ll learn how you can use Action Buttons to modify an order. For a full list of available actions, refer to the Action Button options section.
View Action Buttons
Action Buttons appear on ordered Items in the order-taking screen. To view Action Buttons, on the order list, tap an Item. The Action Buttons appear beside the selected Item.
Action Button options
Change Course
Set the Item Course to Instant, Hold, or a different Course number.
Change Seat
Move a customer to a different seat.
Comps
Set the selected Item as Complimentary.
Note: If Preset Discount Reason is enabled in the System Preferences Audit Log, a reason must be included in order to proceed with setting Item as Complimentary. To change System Preferences, refer to Manage System Preferences.
Delete
Delete the Item from the order.
Discount
Apply a discount to the selected Item. You can set the discount to a specific amount or a percentage.
Edit
Allows you to modify an Item.
Fire / Hold
Select whether to immediately put the Item on Fire or Hold.
No Discount
Exclude an Item from any available discount.
Tip: If the option Excluded from Discount is enabled for the Item in the Menu Setup, or if No Discount was selected by mistake, Allow Discount becomes available instead in the Action Button options.
Reorder
Add another order instance for the selected Item.
Reprint
Reprint the order and send it to the Kitchen Station.
Require SC
Set the order to require a Service Charge.
Rush
Tag the selected order as rush.
Select
Select multiple Items in the order to use bulk actions. Once multiple Items are selected, at the top right, tap Actions.
Special Request
Adds or removes any special request for an Item.
Transfer
Move a customer to a different table.
Waive SC
Waive any service charge.
Tip: You can add, remove, and reorder your Action Buttons in System Preferences. For more information, refer to Manage System Preferences.