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    • Basic Operations
        • Sign in and sign out of the Eats365 POS
        • Perform Start of Day and Open Shift
        • Perform End of Day and other end of day activities
        • Clock in and clock out of the Eats365 POS
        • Manage cash in the cash drawer for non-payment transactions
    • Order Handling
        • Use member order history to reorder
        • Manage table statuses
        • Add Items to an order
        • Lock an order
        • Clone an order
        • Create a shared table
        • Perform seating
        • Split and link tables
        • Apply modifiers to an order
        • Change order quantities
        • Fire and Hold Items
        • Clear a table
        • Remove Items from an order
        • Check order status
        • Add Combo Items to an order
        • Use Action Buttons to modify an order
        • Manage new orders
        • Search for orders
        • Create a Custom Item
        • Create Pickup and Delivery orders
        • Set up and manage Courses
        • Switch order view
        • Transfer order to another table
    • Reservation Management
        • Manage reservations
    • Queuing Management
        • Issue Queuing Tickets from the POS
        • Manage queuing tickets
        • Suspend and resume issuing Queuing Tickets
    • Handling Payments
        • Apply discounts to an order
        • Make an Item complimentary
        • Apply taxes and service charges
        • Add tip to an order
        • Perform a Split bill by Item and Split Bill by Amount
        • Payment returns

Table of Contents

Use Action Buttons to modify an order

Learn how to manage orders using action buttons on the Eats365 POS.

Action Buttons let you perform different operations on Menu Items that have been added to an order. For example, you can fire and hold an order, change courses, and add discounts to an order, among others. 

In this article, you’ll learn how you can use Action Buttons to modify an order. For a full list of available actions, refer to the Action Button options section. 

View Action Buttons

Action Buttons appear on ordered Items in the order-taking screen. To view Action Buttons, on the order list, tap an Item. The Action Buttons appear beside the selected Item.

Action Button options

Change Course

Set the Item Course to Instant, Hold, or a different Course number.

Change Seat

Move a customer to a different seat.

Comps

Set the selected Item as Complimentary.

Delete

Note: If Preset Discount Reason is enabled in the System Preferences Audit Log, a reason must be included in order to proceed with setting Item as Complimentary. To change System Preferences, refer to Manage System Preferences.

Delete

Delete the Item from the order.

Discount

Apply a discount to the selected Item. You can set the discount to a specific amount or a percentage.

Edit

Allows you to modify an Item.

Fire / Hold

Select whether to immediately put the Item on Fire or Hold.

No Discount

Exclude an Item from any available discount.

Delete

Tip: If the option Excluded from Discount is enabled for the Item in the Menu Setup, or if No Discount was selected by mistake, Allow Discount becomes available instead in the Action Button options.

Reorder

Add another order instance for the selected Item.

Reprint

Reprint the order and send it to the Kitchen Station.

Require SC

Set the order to require a Service Charge.

Rush

Tag the selected order as rush.

Select

Select multiple Items in the order to use bulk actions. Once multiple Items are selected, at the top right, tap Actions.

Special Request

Adds or removes any special request for an Item.

Transfer

Move a customer to a different table.

Waive SC

Waive any service charge.

Delete

Tip: You can add, remove, and reorder your Action Buttons in System Preferences. For more information, refer to Manage System Preferences.

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