Eats365 Products
Merchant Guide
Modules
Membership
Integrations
Hardware
Staff Operations
Roles & Permissions
Payments
Reports
What’s New
Release Notes
Troubleshooting
Simulators
Glossary
Troubleshooter
System StatusOrder Handling
Table of Contents
Manage courses
Learn how to manage Courses on the Eats365 POS.
"Coursing" allows you to assign items to courses so they are sent to the kitchen at specific times. Items can be preassigned to courses in advance or assigned manually during order taking.
In this article, you’ll learn how to assign items to courses during order taking and how to manage tables with coursed orders.
For information on how to pre-assign items and categories to courses, refer to Set up courses.
Assign courses while taking orders
To assign courses directly from the order-taking screen, follow the steps below:
- On the table map screen, select an available table, then enter the party size.
- Before taking an order, make sure that the seat you’re taking the order for is selected.
- Select the item to be added to the order.
- Assign the item to a course. You may do any of the following:
Using the Coursing button
- At the top, tap Course
. - Tap the existing course to show other course options. Then, select the course you want to assign to the item.
- Tap Done to confirm.
Using the Course Override Quick Key
At the bottom, tap the Course Override Quick Key 
to specify which course the order is going to be assigned to.
Note:
- The Course Override Quick Key is a dynamic icon and can change depending on the currently selected course. It is generally located at the bottom of the order-taking screen.
- Tapping the Course Override Quick Key changes the course to the next course in the sequence. Press and hold the Course Override Quick Key to display all available course options.
Using Action Buttons
- Tap the item to show available Action Buttons.
- Tap Change Course
- Select the course you want to assign to the item.
Fire a course
Note: If Auto Fire course is enabled, orders will be automatically sent to the kitchen after a set amount of time. This applies to system-default courses. If you've created customized courses, you must manually fire the course to send items to the kitchen.
Using the Coursing button
- At the top, tap Course.
- Next to the course that you want to send to the kitchen, tap Fire
.
- Tap Done to confirm.
Using Action Buttons
- Tap the item to show available Action Buttons.
- Tap Fire
. - Select the course you want to assign to the item.
Manage tables with coursed orders
Additional actions can still be performed once a coursed meal has been confirmed. You can use the Course overview to view and manage active courses or Action Buttons to use additional functions.
Course Overview
To display all active courses, at the top of the order-taking screen, tap Course . The following options can be modified:
Reprint
Sends a reprint request to the Kitchen Printer.
Coursing
Changes the course of a confirmed order.
Seating
Changes the seat that’s associated with an order.
Fire
Fires the course.
Note: Firing a course sends a Print Fire Course Ticket request to the Kitchen Printer.
Action Button functions
To display Action Buttons on the order-taking screen, tap an ordered item. The available Action Buttons are displayed to the right of the item. For more information about Action Buttons, refer to Use Action Buttons to modify an order.
Add additional items
If a customer orders more items while they have an existing course underway, a prompt asks whether you’d like to fire the new order immediately or place it on hold.
If you select Yes, the order is fired immediately. Alternatively, if you choose No, the new order is placed on hold, and you can manually fire the item.