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    • Basic Operations
        • Sign in and sign out of the Eats365 POS
        • Perform Start of Day and Open Shift
        • Perform End of Day and other end of day activities
        • Clock in and clock out of the Eats365 POS
        • Manage cash in the cash drawer for non-payment transactions
        • Log in to the Eats365 Merchant Portal
    • Order Handling
        • Perform seating
        • Manage table statuses
        • Switch order view (Full Service)
        • Switch order view (Quick Serve)
        • Switch order view (Food Court)
        • Add items to an order (Full Service)
        • Add items to an order (Quick Serve)
        • Add items to an order (Food Court)
        • Add combo items to an order
        • Apply modifiers to an order
        • Change order quantities
        • Lock an order
        • Clone an order (Full Service)
        • Clone an order (Quick Serve)
        • Clone an order (Food Court)
        • Join multiple tables together
        • Share a table between different party groups
        • Split a table for different party groups
        • Fire and Hold items
        • Clear a table
        • Remove items from an order
        • Check order status (Full Service)
        • Check order status (Quick Serve)
        • Check order status (Food Court)
        • Use member order history to reorder
        • Create pickup and delivery orders
        • Use Action Buttons to modify an order
        • Manage new orders
        • Search for orders (Full Service)
        • Search for orders (Quick Serve)
        • Search for orders (Food Court)
        • Create a Custom Item
        • Set up and manage Courses
        • Transfer order to another table
        • Park and Retrieve orders
        • Manage orders from Delivery Integrations
        • Perform self-checkout for dine-in orders
        • Manage self-checkout orders
        • Manage pre-orders
        • Apply tier pricing to an order
        • Place All You Can Eat orders
    • Reservation Management
        • Manage reservations
    • Queuing Management
        • Issue Queuing Tickets from the POS
        • Manage queuing tickets
        • Suspend and resume issuing Queuing Tickets
        • Manage online queuing tickets
        • Manage queuing tickets during service interruptions
    • Handling Payments
        • Process a payment for an order (Full Service)
        • Process a payment for an order (Quick Serve)
        • Process a payment for an order (Food Court)
        • Process a 365pay payment on the POS
        • Process a QR code payment on the POS
        • Apply discounts to an order
        • Make an item complimentary
        • Apply taxes and service charges
        • Add tip to an order
        • Perform a Split Bill by Item and Split Bill by Amount
        • Payment returns
        • Apply surcharge to an order
        • Use membership points for payments and discounts
        • Use coupons and gift cards for payments
        • Forfeit a pre-paid order
        • Add restrictions to discount usage
        • Use points, discounts, or coupons for third-party CRM orders
        • Cancel or void gift cards, vouchers, and coupons
        • Refund gift card value
        • Change payment to a different currency
        • Use member credits for payments

Table of Contents

Lock an order

Learn how to use lock orders using the Eats365 POS.

Order Lock prevents additional items from being added to existing orders. You can set the POS to lock orders if a customer is currently placing an order or if they’ve already asked for the bill. This feature is especially useful if your restaurant has a multi-POS set up.

In this article, you’ll learn how to lock and unlock orders on the Eats365 POS.

Delete

Tip: For more information about enabling Order Lock, refer to Set up Dine-In settings.

Manage a locked order

There are two options to lock orders. You can either lock an order after issuing the bill or while placing an order.

Lock Behavior when Issuing Bill

This function locks the order once a customer has asked for the bill. You can choose from the following Order Lock modes:

  • Ask - A prompt appears to ask whether you’d like to lock an order.

  • Auto - Locks an order automatically.
  • No Action - No locks are added to the order.

Lock Order when Placing Order

This function locks the order while a customer is placing an order. When enabled, you can only use one POS to add items to the order. You won’t be able to access the order from another POS while order placement is ongoing.

Unlock orders

On the Table Map screen, any table with the Lock  indicates that the table’s orders are locked. To unlock an order, tap the table with a locked order to open the order list. At the bottom left, tap Tap to Unlock.


lock order order lock prevent additional items from being added to order unlock order disallow adding new items

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