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    • Basic Operations
        • Sign in and sign out of the Eats365 POS
        • Perform Start of Day and Open Shift
        • Perform End of Day and other end of day activities
        • Clock in and clock out of the Eats365 POS
        • Manage cash in the cash drawer for non-payment transactions
        • Log in to the Eats365 Merchant Portal
    • Order Handling
        • Perform seating
        • Manage table statuses
        • Switch order view (Full Service)
        • Switch order view (Quick Serve)
        • Switch order view (Food Court)
        • Add items to an order (Full Service)
        • Add items to an order (Quick Serve)
        • Add items to an order (Food Court)
        • Add combo items to an order
        • Apply modifiers to an order
        • Change order quantities
        • Lock an order
        • Clone an order (Full Service)
        • Clone an order (Quick Serve)
        • Clone an order (Food Court)
        • Join multiple tables together
        • Share a table between different party groups
        • Split a table for different party groups
        • Fire and Hold items
        • Clear a table
        • Remove items from an order
        • Check order status (Full Service)
        • Check order status (Quick Serve)
        • Check order status (Food Court)
        • Use member order history to reorder
        • Create pickup and delivery orders
        • Use Action Buttons to modify an order
        • Manage new orders
        • Search for orders (Full Service)
        • Search for orders (Quick Serve)
        • Search for orders (Food Court)
        • Create a Custom Item
        • Set up and manage Courses
        • Transfer order to another table
        • Park and Retrieve orders
        • Manage orders from Delivery Integrations
        • Perform self-checkout for dine-in orders
        • Manage self-checkout orders
        • Manage pre-orders
        • Apply tier pricing to an order
        • Place All You Can Eat orders
    • Reservation Management
        • Manage reservations
    • Queuing Management
        • Issue Queuing Tickets from the POS
        • Manage queuing tickets
        • Suspend and resume issuing Queuing Tickets
        • Manage online queuing tickets
        • Manage queuing tickets during service interruptions
    • Handling Payments
        • Process a payment for an order (Full Service)
        • Process a payment for an order (Quick Serve)
        • Process a payment for an order (Food Court)
        • Process a 365pay payment on the POS
        • Process a QR code payment on the POS
        • Apply discounts to an order
        • Make an item complimentary
        • Apply taxes and service charges
        • Add tip to an order
        • Perform a Split Bill by Item and Split Bill by Amount
        • Payment returns
        • Apply surcharge to an order
        • Use membership points for payments and discounts
        • Use coupons and gift cards for payments
        • Forfeit a pre-paid order
        • Add restrictions to discount usage
        • Use points, discounts, or coupons for third-party CRM orders
        • Cancel or void gift cards, vouchers, and coupons
        • Refund gift card value
        • Change payment to a different currency
        • Use member credits for payments

Table of Contents

Clone an order (Full Service)

Learn how to create a new order by copying an existing or past order on the Eats365 POS for full service restaurants.

The “Clone” function allows you to duplicate a previously created order to create a new one. This is a convenient way to reorder frequently purchased items, correct ordering errors, and more. 

How cloning works

  • Cloning an order copies all items, combo options, modifiers, and special requests from the original order.
  • The cloned order functions as a regular order, allowing you to modify it to suit the current customer’s order.  
Delete

Note: If “Table Sharing” is enabled for your dine-in operations, selecting the same table to clone an order will split or share the table. For more information about sharing or splitting tables, refer to the following articles:

  • Share a table between different party groups
  • Split a table for different party groups

In this article, you’ll learn how to copy an order to create a new order.

Delete

Tip: Here are some comparable scenarios where cloning can apply:

  • When a new customer requests the same items as another table. They may say something like “I’d like what they’re having!”
  • When placing recurring, complex, or bulk orders.
  • When there is an error in an order and re-entering all the items is not efficient.
  • When a customer wants to reorder the same items they had on a previous visit.

Create a cloned order

To copy an existing order and create a new order, follow the steps below:

  1. Log in to the Eats365 POS.
  2. Open the order you’d like to clone. 
    • For current dine-in orders, select the table where the order you want to clone is located.
    • To find a past order, refer to Search for orders to learn how to locate an order.
  3. Once you’re on the order you’d like to copy, tap Clone  at the bottom. A prompt appears stating that “All items in cart will be cloned to new order. Clone order now?” 
  4. Tap Clone to proceed.

    Note: If “Customize Printing Options when Clone Orders” is enabled in System Preferences, a prompt will appear to let you choose which types of tickets you want to print for the cloned order. This allows you to save on costs by only printing the necessary printouts for cloned orders.
  5. A new order with the exact order details as the originating order is created. You can modify the order based on the current customer’s actual order. 
  6. To submit the order, tap Confirm at the bottom left.



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Related Articles

  • Add items to an order (Full Service)
  • Add combo items to an order
  • Use member order history to reorder
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