Orders placed through external online ordering apps or delivery partners carry a unique reference number that synchronizes directly with the Eats365 POS. You can enter this reference number on the Order List page to quickly locate and retrieve the customer's order in the POS.

In this article, you'll learn how to search for orders placed through third-party ordering platforms on the Eats365 POS. 

Search for a third-party order using the external transaction ID

1. Log in to the Eats365 POS. 
2. At the top right of the Table Map or the order-taking screen, tap Order List . 
3. To search for an order, you may do any of the following: 
   • Using the search button
     1. Select an order list option.
        
        
     2. Tap Search .
        
        
     3. Enter the external transaction ID.
        Tip: You may narrow the search further by tapping the "Search by" drop-down button and selecting External Transaction ID.
        
        
   • Using Find Order
     1. From the order list options, tap Find Order. 
        
        
     2. Enter the external transaction ID.
        Tip: You may narrow the search further by tapping the "Search by" drop-down button and selecting External Transaction ID.
        
        

Once confirmed, the POS will retrieve the order assigned to the reference number.