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Order Handling

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    • Basic Operations
        • Sign in and sign out of the Eats365 POS
        • Perform Start of Day and Open Shift
        • Perform End of Day and other end of day activities
        • Clock in and clock out of the Eats365 POS
        • Manage cash in the cash drawer for non-payment transactions
    • Order Handling
        • Use member order history to reorder
        • Manage table statuses
        • Add Items to an order
        • Lock an order
        • Clone an order
        • Create a shared table
        • Perform seating
        • Split and link tables
        • Apply modifiers to an order
        • Change order quantities
        • Fire and Hold Items
        • Clear a table
        • Remove Items from an order
        • Check order status
        • Add Combo Items to an order
        • Use Action Buttons to modify an order
        • Manage new orders
        • Search for orders
        • Create a Custom Item
        • Create Pickup and Delivery orders
        • Set up and manage Courses
        • Switch order view
        • Transfer order to another table
    • Reservation Management
        • Manage reservations
    • Queuing Management
        • Issue Queuing Tickets from the POS
        • Manage queuing tickets
        • Suspend and resume issuing Queuing Tickets
    • Handling Payments
        • Apply discounts to an order
        • Make an Item complimentary
        • Apply taxes and service charges
        • Add tip to an order
        • Perform a Split bill by Item and Split Bill by Amount
        • Payment returns

Table of Contents

Manage table statuses

Learn about the different table statuses and their color significance for the Eats365 POS.

The Eats365 POS makes it easier for you to identify a table’s status based on its color. The color may represent the table’s current status or the current course that the table is in. In this article, you’ll learn about table statuses and what they represent.

Color and purpose

A table may display different colors, depending on its current state. Use the table below as a guide:

Delete

Tip: The Dine-In option must be selected to be on the Table Map Screen. To learn how to set Dine-In as the default POS view, refer to Set up Dine-In Settings.

Delete

Important: Shared tables override all table statuses for the party groups sharing the table and only appear as yellow.

Color Table status Descrption
Gray Empty Indicates that a table is empty and is available for seating.
Yellow Seated Indicates that a party has been seated but has not yet placed an order.
Red Processing Indicates that a table has existing orders.
Blue New Order Indicates that a table has placed an additional order from the PhotoMenu, the Eats365 User App, or from Scan to Order.

For more information about new orders, refer to Manage new orders.
Brown Order Locked

Indicates that no additional orders can be made. This can be applied when a customer is currently placing an order or the customer has asked for the check.

Note: For more information about Dine-In settings, refer to Set up Dine-In Settings.

Fuchsia Pending Payment

Indicates that a table is pending payment.

Note: A small currency icon appears on the table.

Green Paid

Indicates that the check has been paid and clean-up is needed.

Note: When the Clear Table setting is enabled, the POS automatically clears the table after the order is paid. If the function isn’t enabled, the table turns green after the check is paid, indicating a clean-up is needed. For more information about Dine-In settings, refer to Set up Dine-In Settings.

Courses

The POS can support up to eight different courses. Courses are represented by their course number, as well as a unique color, to help distinguish between different courses.

Delete

Tip: You can tap the information icon  to review the meaning of the table colors at any time. For more information about creating course sets, refer to Set up and manage Courses.

Party Size

Under each table name shows the number of people seated at the table and the table size.


table management table status table status meaning

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  • Check order status
  • Lock an order
  • Manage new orders
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