Order Handling

Table of Contents

Manage table statuses

Learn about the different table statuses and their color significance for the Eats365 POS.

The Eats365 POS makes it easier for you to identify a table’s status based on its color. The color may represent the table’s current status or the current course that the table is in. In this article, you’ll learn about table statuses and what they represent.

Color and purpose

A table may display different colors, depending on its current state. Use the table below as a guide:

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Tip: The Dine-In option must be selected to be on the Table Map Screen. To learn how to set Dine-In as the default POS view, refer to Set up Dine-In Settings.

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Important: Shared tables override all table statuses for the party groups sharing the table and only appear as yellow.

Color	Table status	Descrption
Gray	Empty	Indicates that a table is empty and is available for seating.
Yellow	Seated	Indicates that a party has been seated but has not yet placed an order.
Red	Processing	Indicates that a table has existing orders.
Blue	New Order	Indicates that a table has placed an additional order from the PhotoMenu, the Eats365 User App, or from Scan to Order. For more information about new orders, refer to Manage new orders.
Brown	Order Locked	Indicates that no additional orders can be made. This can be applied when a customer is currently placing an order or the customer has asked for the check. Note: For more information about Dine-In settings, refer to Set up Dine-In Settings.
Fuchsia	Pending Payment	Indicates that a table is pending payment. Note: A small currency icon appears on the table.
Green	Paid	Indicates that the check has been paid and clean-up is needed. Note: When the Clear Table setting is enabled, the POS automatically clears the table after the order is paid. If the function isn’t enabled, the table turns green after the check is paid, indicating a clean-up is needed. For more information about Dine-In settings, refer to Set up Dine-In Settings.

Courses

The POS can support up to eight different courses. Courses are represented by their course number, as well as a unique color, to help distinguish between different courses.

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Tip: You can tap the information icon to review the meaning of the table colors at any time. For more information about creating course sets, refer to Set up and manage Courses.