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System StatusPay Station
Table of Contents
FAQs on the Pay Station
Get answers to all your questions about the Pay Station.
This article answers common questions about using the Pay Station alongside the Eats365 POS.
Will the Pay Station work without the Eats365 POS?
The Pay Station must be paired with the Eats365 POS for it to function. Pay Station pairing and settings configuration are done on the Eats365 POS. Payments made on the Pay Station are also synced with the Eats365 POS.
While the Eats365 POS serves as the core module for processing orders, the Pay Station works in tandem to enhance the customer experience.
DeleteDo I need an internet connection to use the Pay Station?
Yes. The Pay Station should be connected to the same network as the Eats365 POS. Since the Pay Station is synced with the Eats365 POS, a stable internet connection is required so that payments processed through the Pay Station are reflected in the POS in real time.
DeleteWhat do I need to set up a Pay Station?
You only need the following requirements to get started with the Pay Station:
- An advanced subscription
- A stable internet connection
- An iPad with the SelfServ app installed
- A Pay Station license
- An Eats365 POS terminal
- A payment reader for integrated payments
- A receipt printer
- An integrated payment option
For more information about setting up a Pay Station, refer to Set up and install Pay Station.
DeleteDo I need to purchase a separate license for the Pay Station?
Yes. The Pay Station requires a separate license from the Eats365 POS. For each Pay Station device, you need one license.
DeleteHow do I extend my Pay Station license?
If you wish to extend your license or purchase additional Pay Station licenses, contact our Sales Team.
DeleteHow many Pay Stations can I have in my restaurant?
As many as you need. The Eats365 POS can be paired with multiple Pay Stations, as long as you have a license for each device.
DeleteHow do I set up a Pay Station?
For detailed instructions on how to set up a Pay Station, refer to Set up and install Pay Station.
DeleteDoes the Pay Station work on any device?
The Pay Station is currently only supported on Apple iPad devices. Refer to the List of compatible devices to check if your device is supported.
DeleteIf I have multiple Pay Stations, can I customize each device differently?
Yes, you can. For detailed instructions on customizing the Pay Station, refer to Configure Pay Station settings.
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