Will PhotoMenu work without the Eats365 POS?

The PhotoMenu needs to be paired with the Eats365 POS for it to function. All menu information is uploaded to the Eats365 POS and then synced with the PhotoMenu. While the Eats365 POS serves as the core module for processing orders, the PhotoMenu works in tandem to enhance the customer experience.

To learn how to pair the PhotoMenu with the Eats365 POS, refer to Set up and Install PhotoMenu.

Do I need an internet connection to use the PhotoMenu?

Yes. The PhotoMenu should be connected to the same network as the Eats365 POS. Since the PhotoMenu is synced with the Eats365 POS, a stable internet connection is required so that all orders placed on the PhotoMenu go through to the POS seamlessly, and so that updates made to menu items on the POS will be reflected in the PhotoMenu.

What do I need to set up a PhotoMenu?

You only need the following to get started with PhotoMenu:

• An advanced subscription
• An Eats365 POS terminal
• An iPad with the SelfServ app installed
• An iPad Stand (For stationary eMenus)
• A PhotoMenu license

For more information about setting up a PhotoMenu, refer to Set up and install PhotoMenu.

Do I need to purchase a separate license for the PhotoMenu?

Yes. The PhotoMenu requires a separate license from the Eats365 POS. For each PhotoMenu device, you need one license.

How do I extend my PhotoMenu license?

If you wish to extend your license or purchase additional PhotoMenu licenses, contact our Sales Team.

How many PhotoMenus can I have in my restaurant?

As many as you need. The Eats365 POS can be paired with multiple PhotoMenu devices as long as you have a license for each device. The PhotoMenu works seamlessly with the Eats365 POS so you don’t have to worry about customers’ orders getting lost in the process.

How do I set up a PhotoMenu?

For detailed instructions on how to set up a PhotoMenu, refer to Set up and Install PhotoMenu.

Does the PhotoMenu work on any device?

The PhotoMenu is currently only supported on Apple iPad devices. Refer to the List of compatible devices to check if your device is supported.

If I update my menu on the Eats365 POS, does it automatically update the PhotoMenu?

Yes. The PhotoMenu is synced with the Eats365 POS, so whenever you make changes to your menu items on the Eats365 POS, the changes are automatically reflected in the PhotoMenu.

How do I customize the images shown on the PhotoMenu?

For detailed instructions on customizing the PhotoMenu, refer to Configure PhotoMenu settings.

If I have multiple PhotoMenu devices, can I customize each device differently?

Yes, you can. For detailed instructions on customizing the PhotoMenu, refer to Configure PhotoMenu settings.