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System StatusSelf Order Kiosk
Table of Contents
FAQs on the Self Order Kiosk
Get answers to all your questions about the Self Order Kiosk.
This article answers common questions about using the Self Order Kiosk alongside the Eats365 POS.
Will the Self Order Kiosk work without the Eats365 POS?
The Self Order Kiosk needs to be paired with the Eats365 POS for it to function. All menu information is uploaded to the Eats365 POS and then synced with the Self Order Kiosk. Once an order is placed on the Self Order Kiosk, the order information is then transmitted to the POS so the kitchen can prepare the order.
While the Eats365 POS serves as the core module for processing orders, the Self Order Kiosk works in tandem to enhance the customer experience.
To learn how to pair the Self Order Kiosk to the Eats365 POS, refer to Set up and Install Self Order Kiosk.
DeleteDo I need an internet connection to use the Self Order Kiosk?
Yes. The Self Order Kiosk should be connected to the same network as the Eats365 POS. Since the Self Order Kiosk is synced with the Eats365 POS, a stable internet connection is required so that all orders placed on the Self Order Kiosk go through to the POS seamlessly, and so that updates made to menu items on the POS are reflected in the Self Order Kiosk.
DeleteWhat do I need to set up a Self Order Kiosk?
You only need the following to get things started:
Note: If you’re setting up the Android version of a Self Order Kiosk, the installer handles the setup of the app.
- An advanced subscription
- A stable internet connection
- A standalone Self Order Kiosk (Android) or an iPad with the SelfServ app installed
- A Self Order Kiosk license
- An Eats365 POS terminal
- A receipt printer
For more information about setting up a Self Order Kiosk, refer to Set up and Install Self Order Kiosk.
DeleteDo I need to purchase a separate license for the Self Order Kiosk?
Yes. The Self Order Kiosk requires a separate license from the Eats365 POS. For each Self Order Kiosk, you need one license.
DeleteHow do I extend my Self Order Kiosk license?
If you wish to extend your license or purchase additional PhotoMenu licenses, contact our Sales Team.
DeleteHow many Self Order Kiosks can I have in my restaurant?
As many as you need. The Eats365 POS can be paired with multiple Self Order Kiosks as long as you have a license for each device.
DeleteHow do I set up a Self Order Kiosk?
For detailed instructions on how to set up a Self Order Kiosk, refer to Set up and Install Self Order Kiosk.
DeleteHow do I pair the Self Order Kiosk with a Pay Station?
The Self Order Kiosk can operate independently and does not require pairing with a Pay Station.
If you're using a Self Order Kiosk without a built-in payment option, you may pair a Pay Station with the Eats365 POS to enable customer self-payment.
A Pay Station is a standalone device and requires a separate license to operate. For more information about Pay Station, refer to Eats365 Pay Station.
DeleteDoes the Self Order Kiosk work on any device?
Yes. The Self Order Kiosk is supported on compatible Android and iPad devices. To check if your device is compatible, refer to the List of compatible devices.
DeleteIf I update my menu on the Eats365 POS, does it automatically update the Self Order Kiosk?
Yes. The Self Order Kiosk is synced with the Eats365 POS, so whenever you make changes to your menu items on the Eats365 POS, the changes are automatically reflected in the Self Order Kiosk.
DeleteHow do I customize the images shown on the Self Order Kiosk?
For detailed instructions on customizing the Self Order Kiosk, refer to the following articles:
DeleteIf I have multiple Self Order Kiosks, can I customize each device differently?
Yes, you can. For detailed instructions on customizing the Self Order Kiosk, refer to the following articles:
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