The "Self Order Kiosk" focuses on automating the ordering process to boost turnover and reduce costs. Customers can place their own orders without a staff member needing to attend to them. To learn more about the Self Order Kiosk, visit eats365pos.com.

In this article, you’ll learn how to install and link a Self Order Kiosk (iOS) to your Eats365 POS.

Before you start

To get your device ready to install Self Order Kiosk, make sure you have the following ready:

• Supported Hardware and Operating System: 
  • iOS: A compatible iPad running iPadOS 14 or later
  • Android: A standalone Android Self Order Kiosk device
    Important: If you’re setting up the Android version of the Self Order Kiosk, the installer handles the setup of the app.
• Network Connectivity: A dedicated, stable Wi-Fi network shared with the POS terminal
• License: An active Self Order Kiosk license allocated to your store account
• Eats365 POS Terminal: An active, logged-in Eats365 POS terminal ready to scan device pairing codes
• Printer: A compatible receipt printer
• Configured payment option: An integrated payment option 

Install a Self Order Kiosk

To install a Self Order Kiosk, follow the steps below:

1. On your iPad, open the Apple App Store.
2. Search for "Eats365 SelfServ."
3. From the search results, select Eats365 SelfServ, then tap Get. Once the download is complete, you can find the Eats365 SelfServ app on your device. 

Pair a Self Order Kiosk with the POS terminal

To pair a Self Order Kiosk with the POS terminal, follow the steps below:

1. On your iPad, open the Eats365 SelfServ app.
   Note: Your device may ask you to enable permissions. Tap Ok to continue.
2. Tap Pair Device. A QR code is then generated from the SelfServ app, which the POS terminal needs to scan in order to pair.
3. On the POS terminal, log in to Eats365 POS.
4. At the top left, tap Settings .
5. Under "General," tap Device Pairing, then tap Self Order Kiosk.
6. Tap Scan QR Code. The POS terminal’s camera turns on.
7. Align the QR code to the POS terminal’s camera.
8. Once the QR Code is successfully scanned, the screen redirects to a page where you can configure your Self Order Kiosk’s basic settings. 
   Note: You can choose to customize the Self Order Kiosk’s settings now or do this later on. For more information, refer to Configure Self Order Kiosk settings.
   • Under "Operation," you can set the following options:
     • Default Language
     • Design Theme
     • Show Category by Default
     • Hide Soldout Items
     • Hide Item Price
   • (Required) Under "Accepted Tender Types," select the tender types that you’d like to be available on the Self Order Kiosk.
     Note: You must select at least one tender type to continue pairing the Self Order Kiosk with the Eats365 POS. If you don't find any tender type on the list, ensure that an integrated payment option has been enabled on the Merchant Portal. For more information, refer to Set up and manage integrated payments.
9. At the top right, tap Pair Device to continue pairing. 
10. At the top right, tap Save to confirm.

Once the Self Order Kiosk is paired with the POS, you can start using the Self Order Kiosk.

To learn how to use Self Order Kiosk, refer to Place an order on Self Order Kiosk.

Unpair a Self Order Kiosk from the POS app

To unpair a Self Order Kiosk from the POS app, follow the steps below:

1. On the POS terminal, log in to Eats365 POS.
2. At the top left, tap Settings .
3. Under "General," tap Device Pairing, then tap Self Order Kiosk.
4. Select the Self Order Kiosk that you’d like to unpair.
5. At the top right, tap Unpair Device.
6. Tap Delete to confirm.

Once the Self Order Kiosk is unpaired from the POS, the Self Order Kiosk, including its configurations, is deleted. When you pair the device again, you must configure the settings to your preferences again.