Configure your eSignage monitor to display orders by their originating order source allows you to coordinate pickups from multiple delivery partners (such as Uber Eats, Foodpanda, and Keeta) alongside your in-house POS orders on a single pickup display. This helps delivery couriers and takeout customers quickly identify when their specific orders are ready for pickup.

In this article, you'll learn how to configure your Merchant Portal settings to group orders by platform.

Configure the pickup display on the Merchant Portal

To use the eSignage as a pickup display that can show orders from multiple order delivery platforms, follow the steps below: 

1. Log in to the Merchant Portal. 
2. On the left panel, click on ModuleseSignageLicense.
3. Next to the device that you want to configure, click on Edit .
   
4. Under "Operation," set the following details by clicking on each drop-down menu.
   • Mode of Operation: Order Pickup Display
   • Theme: 2.0
   • Filter By: Order Sources
5. Next to "Order Source(s) to Display," select at least one order source that you want to include in the pickup display.
   Note: You can select a maximum of four (4) order sources for Full Screen display mode and two (2)order sources for Split Screen display mode. 
   
   • System Orders: Orders originating directly from your POS ecosystem, which includes other ordering modules.
   • Integrated Third-Party Platforms: Active delivery licenses tied to your store.
     Example: Foodpanda, Keeta, Uber Eats
   • Custom Order Sources: Any order source you created under the eSignage's Shared Settings. Refer to the "Create custom order sources (Optional)" section below to learn how.
     Example: Your own brand's mobile app via API integration.
6. Next to "Dimension," select the orientation you want to use to show orders on the pickup display and configure the number of columns or rows that will be displayed. The system dynamically resizes the order number cells based on your total grid settings, and spatial constraints vary depending on the screen orientation (Dimension setting) and whether "Split Screen" is enabled  (half screen) or disabled  (full screen). You can choose from the following orientation options:
   Note: If you select only one order source, the minimum value for your columns or rows must be set to two (2).
   • Horizontal - Displays order IDs horizontally.
     Note: The Horizontal layout (landscape mode) uses Columns to scale cell sizes. The row heightwill automatically adjust to match the total column calculation.
     • For Full Screen mode: Each order source requires at least one column. The combined total across all order sources cannot exceed eight (8) columns.
       
     • For Split Screen: Each order source requires at least one column. The combined total across all order sources cannot exceed four (4) columns.
       
   • Vertical - Displays content vertically.
     Note: The Vertical layout (portrait mode) uses Rows to scale cell sizes. The column widthwill automatically adjust to match the total row calculation.
     • For Full Screen mode: Each order source requires at least one row. The combined total across all order sources cannot exceed twenty-two (22) rows.
       
     • For Split Screen mode: Each order source requires at least one row. The combined total across all order sources cannot exceed ten (10) rows.
       
7. Complete the pickup display configuration. For more information, refer to Configure eSignage settings (iOS).
8. Click on Save to confirm.

Layout specifications and limits

Create custom order sources (Optional)

If your restaurant accepts orders from unique channels outside of system integrations, you must create custom order sources first. To do this, follow the steps below: 

1. Log in to the Merchant Portal. 
2. On the left panel, click on ModuleseSignageShared Settings.
3. Click on + Add New Order Source.
   
4. Enter a name for the order source.
   Note: If your restaurant supports multiple languages, you can enter a localized name for each language. The eSignage displays the order source names in different languages with a flipping effect.
5. Next to "Order Source Title Color," assign the font color that will be used on the pickup display for the custom order source. You can use the manual color selector or enter the RGB, HSL, or HEX details.
   
6. Enter the custom order source code.
   
7. Click on Save to confirm.